Operations and Support Analyst

4 days ago


Montréal, Canada Soho Square Solutions Full time

We develop and maintain software solutions for major financial markets in the Americas, Asia and Europe.

Our solutions must be competitive to develop or consolidate our market share, launch new products and seize opportunities.

**What will be your day-to-day?**

The responsibilities of the operation and support analyst include, but are not limited to, the following:

- Monitor processes and infrastructure
- Resolution, tracking and documentation of incidents and requests
- Communicate with users and other teams
- Participate in Change Management / Release Management (CMRM) processes
- Contribute to development projects within an agile team
- Execute quality, non-regression and post-deployment tests
- Conduct data analysis for our users or for improvement purposes

**Profile**

**Profile**:

- Experience in a support role and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a financial environment considered a plus

**Skills**:

- Ability to work with complex information systems
- Ability to structure, document and share knowledge
- Written and oral autonomy in English
- Familiarity with monitoring and job scheduling concepts
- Familiarity with incident resolution and request handling
- Familiarity with ITIL framework considered a plus
- Basic financial / capital market knowledge considered a plus

**Aptitudes**:

- Organized
- Methodical
- Analytical
- Communication skills
- Teamwork

**Technologies**:

- SQL - SQL Server, Oracle, PostgreSQL
- Linux, Windows, Azure, Hadoop
- Support / Ticketing tool
- Scripting languages (Bash, Python, Powershell, etc.)
- Autosys or other job scheduling tools
- Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.)
- Various programming languages

**Job Type**: Fixed term contract

Pay: $15.91-$40.00 per hour

Ability to commute/relocate:

- Montreal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Support / Ticketing tool: 3 years (preferred)
- SQL: 3 years (preferred)
- Linux/ Unix: 3 years (preferred)
- Scripting languages: 3 years (preferred)



  • Montréal, Canada Connor, Clark & Lunn Financial Group Full time

    **IT Operations Support Analyst (On-site)** **Connor, Clark & Lunn Financial Group Ltd.** **Montreal, QC** **What You Will Do** - Coordinate with end-users for a ticket/issue status to provide faster resolution - Follow standardized operating procedures. - Create process document for newly identified solution and maintain existing documents. - Create...


  • montréal, Canada National Bank Full time

    National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector.As a Trading Support Analyst in the Financial Market Operations team at National Bank, you’ll be an OTC operations specialist. With your knowledge of OTC pr


  • montréal, Canada National Bank Full time

    National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector. As a Trading Support Analyst in the Financial Market Operations team at National Bank, you’ll be an OTC operations specialist. With your knowledge of OTC p


  • Montréal, Canada TEK Group Full time

    The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. - Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. - The Analyst shall serve on a team which acts as the...


  • Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Operations Analyst

    3 weeks ago


    Montréal, Canada Genetec Full time

    **Your team’s dynamic**: **Ready to be part of a dynamic team? Learn how you’ll work with others to achieve the groups objectives and how you’ll be supported in this role.** Genetec is currently seeking an Operations Analyst for its Customer Experience (CX) organization. We are looking for a dynamic, responsive person, able to work well in a...

  • Analyst Operations

    4 weeks ago


    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: Analyst, Financial Market Operations, Institutional Settlement - You are interested or have expertise in financial market operations? - You would like to contribute to the growth of our financial market sector? - You are looking for a...


  • Montréal, Canada Excelgens Full time

    **JOB DESCRIPTION** Position: APS Support Analyst - IFS UK Department: IT Production - BP2S APS **MISSION AND OBJECTIVES** The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the...

  • Operations Analyst

    2 months ago


    Montréal, Canada Strathmore Facilities Management Inc Full time

    The Operations Analyst role is responsible for analyzing business operations and implementing process improvements in collaboration with cross-functional teams. They leverage technology, strong communication skills, documentation abilities, and reporting expertise to drive positive changes in the operations of a business. Additionally, they provide support...

  • Operations Analyst

    5 days ago


    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Job Overview: Key Responsibilities: - Analyze current business performance and identify areas for improvement. - Coordinate with the continuous improvement team to develop and implement strategies to optimize operational efficiency. - Conduct data analysis and make recommendations to improve productivity and profitability. -...


  • Montréal, Canada Createch Full time

    Company Description As a Canadian leader in business transformation, Createch's mission is to significantly improve the profitability of our clients by optimizing their processes and implementing world-class software packages. Createch offers consulting services from improving operational performance to implementing enterprise management software...


  • Montréal, Canada National Bank Full time

    National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector. As a Trading Support Analyst in the Financial Market Operations team at National Bank, you’ll be an OTC operations specialist. With your knowledge of OTC products, your will to contribute to the transformation of...

  • Support Analyst

    4 days ago


    Montréal, Canada SkillThread Consultancy Services Full time

    Required Skills : AS400 RPG Support Analyst with Bilingual (French & English) - Experience on AS400 programming - RPGLE, RPG, SQL, CL, CLLE - Understand batch processing - Expose to debug, ROBORT SCHEDULER - SQL programming in free format - Good to have knowledge about service now, wealth management experience Roles and responsibilities: - Diagnosis and...

  • Operation Analyst

    2 weeks ago


    Montréal, Canada Excelgens Full time

    **Title: Operations Analyst I** **Work Location**:2001 Robert-Bourrassa Montréal QC H3A 2A6** **Work Required: Hybrid** **JOB DESCRIPTION** **Responsibilities**: - Provide Payment Services and Level 1 Sanctions coverage between 5 AM - 3 PM. (mid-shift) - Transaction processing in one or more of the company’s internal operations to support domestic...


  • Montréal, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses...

  • IT Support Analyst

    2 weeks ago


    Montréal, Canada Shakepay Full time

    Join our small, fiery team on a mission to usher in the Bitcoin Golden Age. **About Shakepay** Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada's fastest-growing financial institutions. Backed by top...


  • Montréal, Canada eTeam Inc. Full time

    **Job title: - Production Support Analyst** **Location: - Montreal, QC** **Duration: - 12 Months** *** **Responsibilities**: - Be part of a dynamic team supporting the DEC Clearing business, operations and client services teams. - The person in this role will be part of a global team will be responsible maintaining and supporting Clients on their UBIX...


  • Montréal, Canada McGill St Laurent Full time

    **_ - CWP Energy, a McGill St Laurent Company -_** CWP Energy is an energy trading company based in Montreal. Since 2012, we have developed an expertise in renewable energy and physical trading. Our differentiator is our entrepreneurial spirit that encourages initiative, innovation and risk-taking. We are currently recruiting an Analyst with strong...


  • Montréal, Canada Blinds To Go Full time

    Financial Analyst, Operations & Manufacturing - **Manufacturing Financial Analyst is a member of the manufacturing team directly responsible for helping the Company to achieve its financial objectives in the manufacturing operation. He/she must be a well-rounded, hands-on financial analyst with a strong desire to develop an understanding of business...