IT Support Analyst

7 months ago

Montréal, Canada Shakepay Full time

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

**About Shakepay**

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada's fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

**IT Support Analyst**

The tl;dr of your role is having Shakepay never show up there.

**You will**
- Empower a culture of safety, security, and compliance in all aspects of IT Operations
- Own technology and assist in-office hardware setup and troubleshooting
- Support an IT HelpDesk capability and empower Shakers to file help tickets (e.g. account lockouts, password resets, software troubleshooting, etc.)
- Support our access request process via SAML/SSO configurations and integrations
- Assist and document IT processes, such as employee onboarding, offboarding and access requests
- Maintain inventories, provision, and image company-managed user devices (e.g. laptops, etc.)
- Support company-wide access control measures to minimize data exposure risks (e.g. VPNs, secured WAPs and other networking components at physical offices, etc.)

**Must have**
- 2+ years experience with Google Workspace and Apple products
- Customer service experience both asynchronous (such as Slack) and synchronous (in-person)
- Experience working with ticketing systems (e.g. Jira, Zendesk, etc.)
- Strong documentation skills for self-service support
- Have great communication skills for friendly end user support

**Nice to have**
- Experience with onsite IT help desk
- Experience with JAMF and other EDR/MDM solutions
- Knowledge of the technology behind bitcoin

**Why join?**
- Be part of a groundbreaking journey: you'll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
- Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
- Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
- Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you'll be working in an environment that encourages constant growth and development.
- Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
- Work remote: work from anywhere in Canada. If you're in Montreal or Toronto, you can also work from our offices.
- Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians._

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