Desktop Support

2 weeks ago

SaintLaurent, Canada Iron Service Global Inc Full time

Currently, looking for a L1 resources with 1-3 years of experience in IT that has a solid primary French Communication background and English as a second language, that can work in a team environment, process leadership, strong relationship-building, decision-making, communication, analytical, technical, and problem-solving skills. Comprehensive knowledge and understanding Windows 10 and Office 365 and ServiceNow Ticketing System. Must be able to manage and perform related activities Imaging, PC Repair, Hardware Deployment, Stock Room Inventory, Workstations, Desktops, Laptops, iPads, Mac, Tablets, Smart Phones and devices. Has a proven record of dependability, the ability to work under time constraints and complete SLA’s

**Requirements**:

- Work as dedicated and On Demand support between 8am to 5pm Monday - Friday
- Travel when requested between to Site Locations (30 minutes)
- Deskside Technician with 800+ Users with Dedicated and Remote Experience
- Can support core infrastructure across various hardware platforms for a global enterprise organization.
- Capable of collaborating with all stakeholders, Analysis and understands common and unique objectives such as defined by Management, Business Units, Stakeholders and Customers.
- Ability to interacted with End-users Directly, Document, Track, and Resolve Deskside issues using ServiceNow Ticketing System.
- Perform Hardware, Software installations, Imaging, Repairs, RCA’s and Troubleshooting.
- Resolve Incidents, Hardware, and Software Tickets.
- Manage Task, Requests, End user Inquiries and interaction and document in ServiceNow Ticketing System.
- Windows 10, and other OS types like MAC OS, Android, Apple iOS
- MS Office 365 products Outlook, Teams, Word, Excel, OneDrive, Skype For Business, SharePoint.
- Experience with ServiceNow 6 months to1year
- Help Desk Operations
- Application installation Sup
- Has transportation.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $27.23-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC H4L 2A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop support: 1 year (preferred)
- ServiceNow: 1 year (preferred)
- Active Directory: 1 year (preferred)
- Windows: 1 year (preferred)
- MacOS: 1 year (preferred)

**Language**:

- French (required)

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