IT Technician

Based in our Ville Saint-Laurent, Quebec facility, we are looking to hire an IT Technician to work in our IT Department. This is a hands-on information technology position with the technical responsibility of administering\maintaining desktop systems and users. This role will report to and work with Spector’s VP of IT and vendors to support & troubleshoot user, desktop, laptop, printer, and other device support requests. This is an on-site position.

**Duties and responsibilities**
- Setup / troubleshoot / repair / upgrade desktop and laptop computers for new and current users
- Responsible for providing various help desk support services to our main facility and remote users
- Utilizing our advanced documentation system to facilitate closing tickets and record keeping
- Provide and deploy new software and equipment
- Installing and upgrading anti-virus software and security systems to ensure network security
- Ability to adapt to situations involving clients with unique hardware and software requirements
- Performing tests and evaluations on software and hardware
- Offering information and support to users
- Maintaining relationships with different employees and departments
- Remedy situations during working hours or after, when necessary (rotational schedule)

**Knowledge and experience**
- 2-3 years of IT experience
- Desktop software / hardware support
- Active Directory and Exchange account management
- Experience installing cable and network hardware
- Antivirus software
- Have demonstrated troubleshooting skills
- Excellent interpersonal, organizational, and administrative skills
- Must understand the environments of office networks and Windows servers
- Must understand VPN, remote connectivity, and network concepts in general
- Experience in project management would be an asset

**Required skills**
- Must be focused on customer service
- Must be a motivated team player
- Must have professional experience in technical support
- Must be accurate and consistent in the execution of policies and procedures
- Must be able to establish and maintain good relationships with colleagues internally and external customers
- Must be good at logic analysis and problem solving
- Must hold a business ethic and responsible behavior

**Special Working Conditions**
- Occasional overtime, on-call support and after-hours work may be required.
- Heavy lifting is required for this position. Must be able to lift and transport moderately heavy objects (computers, servers, devices, and printers) on a regular basis.
- This position will be exposed to highly confidential material and/or information. Every effort must be made to ensure that sensitive information and/or materials that are critical in nature are properly stored and secured.

**About Us**

Spector and Co. is a leading North American supplier of promotional products for over 70 years. Employing approximately 300 office and factory production staff. Spector & Co. ships from its modern 140,000 square foot facility and offers over 500 products: including writing instruments, journals, tech, travel, and business accessories, along with its newest categories, Ashbury Bags, Scribl books and Ora drinkware. All promotional products are decorated with their state-of the-art branding techniques.