Customer Service Assistant

1 month ago


Orillia, Canada PET VALU Orillia Full time

**Job Summary**

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively, analyze customer needs, and resolve issues will be critical in ensuring customer satisfaction and loyalty.

**Duties**
- Utilize strong phone etiquette to engage with customers and provide accurate information.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Perform data entry tasks efficiently while maintaining accuracy.
- Value add products and services when appropriate to meet customer needs.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Stay informed about product updates, promotions, and company policies to assist customers effectively.

**Experience**
- Previous experience in a customer service or sales role is preferred.
- Strong communication skills.
- Ability to analyze information and make informed decisions quickly.
- Proficiency in data entry with attention to detail.
- Experience with Service techniques is advantageous.
- A positive attitude and willingness to learn are essential for success in this role.

Join us in delivering outstanding customer service while developing your skills in a supportive environment

Pay: From $17.20 per hour

Expected hours: 20 - 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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