Customer Service Representative

5 months ago

Orillia, Canada City of Orillia Full time

**JOB DESCRIPTION**

The Corporation of the City of Orillia has an opening for the part-time position of Customer Service Representative in the Recreation, Youth and Culture Division of the Corporate Services Divison of the Corporate Services Department.

**DUTIES**
- Provide a high-level of front-line customer service including greeting and engaging customers, providing program information and program availability with a strong focus on customers’ needs.
- Answer telephone calls and respond to customer concerns/ inquiries in a professional manner.
- Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions.
- Handle feedback in a professional manner while providing exceptional customer service.
- Balance and verify daily revenue and complete administrative paperwork and reports.
- Complete administrative duties in a timely manner (e.g. opening and closing procedures, count sheets, etc.).
- Maintain up-to-date information regarding department programs and services.
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff.

**QUALIFICATIONS**
- Strong organizational skills, judgement and oral and written communication skills.
- Intermediate computer skills using MS Office Suite including Word, Excel, Outlook.
- Experience with ActiveNet software is considered an asset.
- Exceptional customer service skills. Previous customer service experience is an asset.
- Ability to work well independently or as part of a team.
- Current Standard First Aid / CPR / AED from an accredited organization.
- An acceptable Criminal Record Check is required at the incumbent's expense prior to employment commencement date.

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