![Simcoe Muskoka Home Comfort](https://media.trabajo.org/img/noimg.jpg)
Dispatcher/customer Service Representative
3 weeks ago
Our CSR/Dispatchers are responsible addressing customer inquiries and coordinating the field activities of our service technicians in a courteous, efficient, and professional manner.
- is able to estimate driving times to and from various locations within Simcoe County and Muskoka
- possesses basic computer and administrative skills
- is friendly, energetic, and professional on the phone
- is able to accomplish shared objectives with coworkers
Responsibilities include:
- identifying customer needs in an efficient manner by following our scripts, probing for pertinent information, and asking for clarity as needed.
- reducing callbacks by scheduling the right technician at the right time with all necessary information.
- data entry (customer details, lead sources, detailed notes, warranty claims, etc)
- assisting the service technicians with invoicing, payments, and part orders.
- keeping our service technicians busy by scheduling maintenance calls, and selling service plans during slower seasons.
SMHC offers:
- competitive wages with room for professional growth and development.
- a comprehensive benefits package.
- an energetic office environment with various incentives (e.g. rewards for 5-star google reviews).
- paid training to learn the basics of residential HVAC.
**Job Types**: Full-time, Permanent
Pay: $18.00-$24.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Orillia, ON L3V 7T4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
Work Location: In person
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