Service Advisor

5 months ago


Edmonton, Canada Northern Alberta Tow Truck Sales & Equipment Ltd Full time

**About us**

Northern Alberta Tow Truck is a small business in Edmonton, AB T5V 1C2. We are professional and agile.

Our work environment includes:

- Modern office setting
- On-the-job training
- Safe work environment
- Casual work attire

**Responsibilities**:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately diagnose vehicle issues
- Provide recommendations for necessary repairs and services
- Prepare accurate estimates for repairs and communicate them to customers
- Schedule appointments and manage the service department's workflow
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles
- Shop Scheduling
- Basic Computer Knowledge
- Delaing with Mechanics and Parts personnel

**Skills**:

- Strong knowledge of auto body repair, diesel engine repair, shocks, struts, tire service, brake repair, air brakes, and oil changes
- Excellent communication and interpersonal skills
- Ability to effectively explain technical information to customers in a clear and understandable manner
- Strong problem-solving and decision-making abilities
- Attention to detail and accuracy in estimating repairs and documenting information
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Warranty paperwork
- Hydraulic system knowledge an asset
- Towing Industry knowledge a asset

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.

If you have the necessary skills and experience for this position, we would love to hear from you. Please submit your resume along with a cover letter detailing your qualifications.

**Salary**: $45,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T5V 1C2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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