Service Advisor

2 weeks ago

Edmonton, Canada J & P Auto Ltd. Full time

_**If you an energetic, experienced Service Advisor with exceptional customer service skills along with strong attention to detail experienced in a garage or dealership environment, we want to hear from you Join our team now**_

You are familiar with the automotive industry and interested in working in an environment where you are constantly on the move, completing various tasks, and helping others.

The Service Advisor will be responsible to assist customers at the front counter, providing them with information on performed and recommended services, and you will coordinate the day to day administrative and clerical functions in our Service Department.

**Responsibilities**:

- Greet and assist all customers in a prompt and courteous manner, handle customer issues and ensure high customer satisfaction.
- Gather and interpret information on repairs, open work orders, and promote our services and encourage repeat business.
- Continually follow up on the progress of repairs to ensure unit is ready when promised; advise customers throughout the process on the status of repairs and of any potential delays if unit will not be completed when promised.
- Advise customers of any extra work that may be required ensuring it is authorized prior to having work completed.
- Process repair order payments.
- Create and maintain accurate and orderly vehicle history files, assist with invoicing, and other administrative duties as requested.
- Responsible for carefully reviewing work orders to ensure all charges are properly documented and all parts/shop supplies are accounted for before closing in a timely manner.
- Assist Garage Manager in assigning work and booking services.
- Provided backup for the Parts Technician when needed.
- Maintain a safe, clean, and orderly work area.
- Participate in company health and safety program.
- Perform other duties as required.

**Competencies**:

- A team player who is focused on providing exceptional service and a customer focused attitude.
- Ability to take direction and work well with others providing support as needed.
- Must be able to prioritize and multitask including being able to remain flexible in continually changing and fast paced situations.
- Excellent attention to details, accurate, organized and has outstanding communication skills.
- Strong computer skills including Microsoft office required.
- Knowledge and/or experience with automotive parts and automotive servicing methods.

**Education and Qualifications**
- Minimum high school diploma.
- 2 years experience as a service advisor preferred.
- Experience with Mitchell Inventory System an asset.
- Must be able to work in a shop environment with moderate noise and exposure to inclement weather at times.
- Lifting up to 50lbs; regularly required to stand; walk; reach with hands or arms.

**About Us**

At J&P Auto, We Believe in Diagnose and Repair, not Replace and Retry. We are truly Edmonton’s one stop shop for auto repair, auto body, fleet maintenance, and detailing.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- Dealership environment: 2 years (preferred)
- automotive parts: 2 years (preferred)
- service advisor: 4 years (preferred)

Work Location: In person

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