Service Advisor
2 weeks ago
**Job Overview**
**Responsibilities**
- Greet customers promptly and professionally as they arrive at the service department.
- Listen to customer concerns and provide accurate information regarding vehicle repairs and maintenance.
- Create detailed service orders by documenting customer requests and vehicle information.
- Provide estimates for repairs and services, explaining the necessity of each service clearly to customers.
- Utilize sales techniques to upsell additional services based on customer needs and vehicle condition.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Handle cash transactions accurately, including processing payments and issuing receipts.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Maintain a clean and organized service area, ensuring compliance with dealership policies.
**Requirements**:
- Previous experience in an automotive service advisor role or similar position is preferred.
- Strong customer service skills with a focus on building relationships with clients.
- Mechanical knowledge or experience as a mechanic is highly desirable.
- Proficiency in cash handling and basic financial transactions.
- Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to customers.
- Experience in sales or upselling within an automotive context is a plus.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- A valid driver's license is required; familiarity with dealership operations is an advantage.
Join our team as an Automotive Service Advisor where you can contribute your expertise, enhance customer experiences, and grow within the automotive industry
Pay: From $20.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-11-08
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