Technical Support Agent

3 weeks ago

Laval, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-05

The incumbent is responsible for effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she also provides technological support to users.

General Information on the Position

Main Responsibilities- Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files).- Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures).- Manage the computer equipment, technological systems and equipment (e.g. desktops and laptops, printers, telephone systems, office phones, cell phones and alarm system). Produce and transmit reports concerning problems encountered and carry out follow-up activities. Compile various statistics and other data on the observance of service standards. Inform the Help Desk Services team of changes to be made to computer equipment, as needed.- Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair). Analyze equipment needs, propose solutions and acquisition and disposal procedures and carry out follow-up activities.- Act as IT and technology expert for users. Support them in optimizing their use of systems and equipment, solve and propose solutions to problems encountered, refer more complex issues and carry out follow-up activities. Develop and propose simple training activities for users of computer equipment and systems and technological equipment.- Participate in planning and implementing activities required in deploying and upgrading desktop systems.-
Other working conditions- The work arrangement for the position is hybrid work #LI-Hybrid- Number of jobs available : 1

**Qualifications**:
- College diploma in a related field- A minimum of 1 year of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation.- Knowledge of procedures and methods related to the caisse's computer equipment- Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

Desjardins Entreprises - Laval - Laurentides

Trade Union

Non Syndiqué

Unposting Date

2023-02-3

Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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