Bilingual Customer Service Agent

4 weeks ago


Laval, Canada Xerox Full time

**City**:Laval

**State/Province**:Quebec

**Country**:Canada

**Department**:Customer Business Operations & Administration

**Date**:Wednesday, March 1, 2023

**Working time**:Full-time

**Ref#**:20022265

**Job Level**:Individual Contributor

**Job Type**:Experienced

**Job Field**:Customer Business Operations & Administration

**Seniority Level**:Associate

**Description & Requirements**:
**About Xerox Holdings Corporation**

Groupe CT, a Xerox Business Solutions Company, is seeking high-energy, self-starter individual that is looking to excel their career in a corporate environment as a Customer Service Agent in the Greater Montreal Area. With the opportunity for growth with a global organization, you will be supported on your career path to becoming a trusted advisor for customer service. We will offer you the opportunity to pursue your career goals in an independent business environment, with the stability, reputation and support of a world leader.

**What you will do**:
Manage the mailbox
- Place incoming service calls
- Fulfill supply orders under and without a contract
- Follow special instructions requested by internal staff
- Follow up on requests made by external and internal customers within 24 hours

Serving customers by phone
- Answer incoming calls and redirect them as requested
- Provide customer support for all technical questions adjustable by phone
- Place service calls
- Place orders for supplies under contract and without contract through the E Automate system via the Sales order tab

Handling customer complaints
- Try to defuse the situation with empathy and listening
- Try to solve the problem with the customer
- Escalate as needed to the immediate supervisor
- Follow up with the customer within a maximum of 24 hours

Invoicing
- Invoice daily and monthly service calls and supply orders

**What you need to succeed**:

- Bilingual (French and English)
- High-school diploma or GED equivalent (Post-Secondary an asset)
- 2-5 years of experience in customer service
- Excellent communication, organization and collaboration skills with strong attention to detail
- Ability to work independently with professionalism and rigor
- Customer-focused attitude and ease of adaptation in a changing environment
- Experience with Microsoft Office

**How we set you up for success**:

- Hands-on training and job shadowing to thoroughly prepare you to work independently
- Flexibility and autonomy to work in a hybrid office/home environment (once you are fully trained)
- Ongoing career development training and learning & development that nurtures professional growth and career advancement

**What We Offer**:

- Competitive compensation (salary position)
- Comprehensive benefits offerings (including medical, dental, vision, life insurance)
- Paid holidays and personal choice days
- #LI-VK1_



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