Technical and Operations Support Agent

4 weeks ago

Laval, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-04

The incumbent participates in effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she carries out various operational activities related to processes associated with caisse products and services.

General Information on the Position

Main Responsibilities- Participate in MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files)- Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures)- Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair). Participate in analyzing equipment needs, pinpointing solutions and managing computer equipment by informing the Help Desk team of changes to be made to computer equipment- Respond to user requests, solve and propose solutions to problems encountered, refer more complex issues and carry out the necessary follow-up activities- Participate in planning and implementing activities required in deploying and upgrading desktop systems- Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, ensure that necessary follow-up activities are performed for members and customers. Carry out search requests and organize and submit the requested information in accordance with established procedures- Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards- Maintain the security of transactions and operations in accordance with current policies, practices and standards.

Other working conditions- The work arrangement for the position is full-time on-site work #LI-Onsite- Number of jobs available : 1

**Qualifications**:
- Attestation of Collegial Studies- A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Knowledge of integrating data into systems- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation- Knowledge of procedures and methods related to the caisse's computer equipment- Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities- Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

Caisse Desjardins de Saint-Martin de Laval

Trade Union

Non Syndiqué

Unposting Date

2023-06-7

Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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