Technical Support Agent
4 weeks ago
**Job to fulfill ASAP**
CDVI Americas is an access control system manufacturer responsible for the development, marketing and sales of access control products for North, Central and South America markets. CDVI Americas is part of the CDVI Group, with subsidiaries located throughout ten countries, distributing access control products on a worldwide basis. We offer a complete range of access control solutions; stand-alone and PC based access control, cards & readers, keypads, wireless products, biometrics, locks, and accessories.
**TECHNICAL SUPPORT AGENT - BRIEF DESCRIPTION OF POSITION**:
**CDVI Americas is actively searching for Customer Care specialist at the CDVI headquarters offices in Laval (Québec). **CDVI Americas offers professional development opportunities, competitive salaries & benefits.
- Ticket creation and resolution
- Product validation
- Other related tasks
**EDUCATION**:
- DEC in electronics or equivalent
- Knowledge of Windows environments
- Knowledge of SQL database - _an asset_
- Knowledge of physical security system - _an asset_
**PRIOR EXPERIENCE AND OTHER REQUIREMENTS**:
- **Background in Security Systems and Networking**:
- Installer of access control or security system
- Working in customer service environment
- Experience in a support position
- Be available to work days and evenings (shift rotation)
**QUALIFICATIONS**:
- Good communication skills
- Skillful and professional attitude on the phone
- Patient and civilized with customers and coworkers
- Analytical
- Networking knowledge
- Electronic background
**SPOKEN & WRITTEN LANGUAGES**:
- **English - fluently speaking, French functional**
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
COVID-19 considerations:
Personal protective equipment if needed
Sanitizing, disinfecting, or cleaning procedures in place
Work Location: Hybrid remote in Laval, QC H7M 0A7
Expected start date: 2023-03-01
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