Front Desk Program Assistant

3 weeks ago


Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**DUTIES AND RESPONSIBILITIES**:
This position also provides general assistance with the implementation of customer service programs within the department. It requires frequent communication with Managers, students, instructors, and operational staff. The incumbent liaises with and provides support to Managers to help ensure the efficient delivery of all PPL programs and courses, regardless of the delivery modality.

**Customer Service**:

- Greet clients, respond to enquiries by telephone and in person, and Live Chat
- Utilize Banner to check availability of seats, verify classroom numbers, textbooks, tuition fees and mark submissions
- Process all manual registrations, course transfers, refunds, withdrawals, etc.
- Assist students with web self-registration and searching for courses at front kiosks
- Provide support to customers through live chat to answer questions, solve problems, and troubleshoot.

**Faculty Support**:

- Respond to enquiries and provide information in areas such as print shop, equipment usage, supplies, etc.
- Communicate with faculty regarding classroom attendance sheets and general inquiries/policies/procedures
- Deliver materials to, and retrieve finished products from the Print Shop

**Administrative Support**:

- Use Excel to prepare reports on a variety of areas, including course activity, instructor performance, course enrolment trends, and front desk operations for the Dean, Managers, and Senior Operations Manager as requested.
- Ensure office supplies and equipment are maintained and replaced as needed.
- Process and reconcile staff corporate card expenses.
- Issue digital badges as requested.

Registration and payment processing (PPL students only):

- Perform all registration transactions outlined in Enrollment Services Procedure Manual, including enrolments, course transfers, drop transfer, withdrawals, waitlists and class lists etc.
- Verify and update student records
- Generate student IDs in Banner
- Enroll students into appropriate course sections
- Change post-secondary student records for PPL courses

Processing payments by:

- Assist other PPL registration staff to resolve registration/cashiering issues

Additional Responsibilities
- Some evening and weekend duties required including evening office coverage as well as assistance with events as such Open House, Program Information Nights, convocation, orientation etc. In addition, during peak periods, evening office coverage may be required.
- Other tasks as assigned.

**QUALIFICATIONS**:
1. A minimum of a two-year diploma in Office Administration.
2. A minimum of three years’ practical experience in an office setting/customer service area.
3. Knowledge of e-learning platforms or online courses would be an asset.
4. Experience in an academic office, particularly an online educational department, would be an asset.
5. Strong attention to detail is essential.
6. Ability to prioritize and meet weekly and monthly deadlines.
7. High level of communication skills, both written and verbal.
8. Demonstrated ability to transmit and receive information accurately. Ability to work well under pressure in a busy, noisy and high-volume environment. Adaptability, flexibility, and innovative problem-solving skills.
9. Strong organizational and time-management skills in planning, executing, and completing tasks.
10. Ability to work autonomously and as part of a team.

Required Skills

Starting Rate: $26.47; Four Year Rate: $30.69

Required Experience

Hours: 35 hours per week (1) one-hour lunch; Mon - Fri (8:30 am - 4:30 pm) Some weekends and evenings required.


  • Front Desk

    1 month ago


    Oshawa, Canada Carriage Trade Cleaners Full time

    **Front Desk / Concierge** **Carriage Trade Cleaning Centre in Oshawa, ON** has an exciting opportunity for a Full-Time-Time Front Desk/ Concierge to join their team. **SHIFT DETAILS** Monday to Friday 10am-6pm to start. Alternating Saturdays. Closed Sundays **RESPONSIBILITIES & QUALIFICATIONS** - At Carriage Trade Cleaning Centre, our Concierge is...


  • Oshawa, Canada Your Space Salons Full time

    At Your Space Salons, we believe you should make every day glamorous and that it all begins with your hair! We are a team of leading stylists and trendsetters, and our mission is to give our clientele the style they've always dreamed of. We bring an unprecedented level of luxury, fun, efficiency and style to our salons. **Responsibilities**: - Acknowledge...


  • Oshawa, Canada Eagen Insurance Full time

    We are expanding and looking to add a Office Administrative Assistant to our team. **Responsibilities**: - Provide excellent customer service to patients and visitors - Schedule appointments and maintain the office calendar - Greet patients and check them in upon arrival - Assist with data entry and maintaining patient records - Handle billing and...


  • Oshawa, Canada Durham Region Non Profit Housing Corporation Full time

    **ABOUT DURHAM REGION NON-PROFIT HOUSING CORPORATION**: Durham Region Non-Profit Housing Corporation (DRNPHC) is a social and affordable housing provider in the Region of Durham providing homes to tenants with low and moderate-incomes in approximately 1200 affordable rental units throughout 18 residential properties. Our portfolio includes multiple high-rise...


  • Oshawa, Canada Durham Region Non Profit Housing Corporation Full time

    **ABOUT DURHAM REGION NON-PROFIT HOUSING CORPORATION**: Durham Region Non-Profit Housing Corporation (DRNPHC) is a social and affordable housing provider in the Region of Durham providing homes to tenants with low and moderate-incomes in approximately 1200 affordable rental units throughout 18 residential properties. Our portfolio includes multiple high-rise...

  • Security Guard

    6 days ago


    Oshawa, Canada Commissionaires Great Lakes Full time

    INTRODUCTION: Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to...


  • Oshawa, Canada Townsend Electric Ltd. Full time

    Townsend Electric has been in business for 100 years and prides itself on having a dedicated team, strong customer service orientation, and a professional, challenging and rewarding work environment. You would be responsible for scheduling, work processing, maintaining files, handling front office reception and administration duties (including greeting...


  • Oshawa, Canada TEAM Group Full time

    **Job description** **Robinson Solutions, a subsidiary of TEAM Group is hiring!** TEAM Group, founded in 1982, is recognized as a leading, global provider of client diversified industrial cleaning and facility maintenance support services. We’ve built a reputation within the manufacturing community as an authoritative knowledge in technical cleaning....


  • Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...


  • Oshawa, Canada KIDZ AUTISM AND SPEECH CLINIC Full time

    Job Summary: **Duties**: - Greet and welcome clients in a friendly and professional manner - Answer phone calls, take messages, and direct calls to appropriate individuals - Provide general administrative support, including typing, filing, and data entry - Schedule appointments and manage calendars - Assist with organizing meetings and preparing meeting...


  • Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...


  • Oshawa, Canada BABS AUTO SALES Full time

    Job description Babs Auto Sales is looking for an amazing Bookkeeper/ Administrative Assistant to support our growing team. The Bookkeeper/ Administrative Assistant will support the accounting team and manage a variety of tasks, including but not limited to, AR, AP, Inventory, transactions/statement reconciliation, team member expenses and more....

  • Guest Service Agent

    4 days ago


    Oshawa, Canada Travelodge Oshawa Full time

    **Part - Time Front Desk Guest Services Agent** Availability must be flexible. Shifts can be in the morning hours (7am-3pm) and evening hours (3pm-11pm) Must be available to work Weekday evenings, Weekends, and on Holidays. Shift timings can vary depending on business needs. Hotel/Concierge front desk experience is required. Able to work in fast-paced...

  • Program Director

    1 month ago


    Oshawa, Canada Ontario Family Group Homes Full time

    **Overview** Ontario Family Group Homes (OFGH) is a provider of specialized residential care to a group of diverse youth and adults within the developmental services sector. Our programs strike a balance between fostering a sense of community while honouring individuality, providing a safe and supportive environment for personal growth and...


  • Oshawa, Canada Swift Care Wellness Centre Full time

    **SWIFT CARE WELLNESS CENTRE** is looking for an Administrator for a Rehab clinic. **Responsibilities and Duties** - Deliver an exceptional experience to all patients as you greet them either in person or over the phone - Handle various administrative responsibilities for the front desk - Organization and co-ordination of office operations, procedures and...

  • Program Supervisor

    1 month ago


    Oshawa, Canada Ontario Family Group Homes Full time

    **Overview** Ontario Family Group Homes (OFGH) is a provider of specialized residential care to a group of diverse youth and adults within the developmental services sector. Our programs strike a balance between fostering a sense of community while honouring individuality, providing a safe and supportive environment for personal growth and...


  • Oshawa, Canada Batavia Developments Inc Full time

    Home Builder looking for service coordinator to arrange and coordinate repairs on new homes. Must have post secondary education and work with mínimal supervision. Knowledge of Tarion new home warranty program would be an asset. Must have good customer service skills. Knowledge of word, excel and power point a must. Willing to do help out in the...


  • Oshawa, Canada Ontario Tech University Full time

    **Nursing Program Assistant** **Tracking Code: req725** **Faculty/Department**: Faculty of Health Sciences **Number of Positions**:1 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Provisionally rated at a level 6 **Posting Date**:July 17, 2023 **Closing Date**: July 31, 2023 **Job Summary**:This...


  • Oshawa, Canada Ontario Tech University Full time

    **Graduate Program Assistant** **Tracking Code: req789** **Faculty/Department**: Faculty of Health Sciences **Number of Positions**:1 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 6 - Starting Salary, Step 1 $50,054 **Posting Date**:August 10, 2023 **Closing Date**: August 25, 2023 **Job...


  • Oshawa, Canada Colborne Family Dental Full time

    We are seeking a hard-working, outgoing individual and motivated individual to be a member of our growing team. Looking for a team player who can demonstrate our core values. We strive to provide a comforting patient experience and have a strong focus on work ethic, teamwork and creating a positive office culture. **Responsibilities**: - Greet and assist...