IT Support Desk Analyst/ad Administrator

3 weeks ago


Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**DUTIES AND RESPONSIBILITIES**:
The incumbent will be responsible for providing 1st level technical support at the IT Service Desk and 2nd level service and support of Microsoft Exchange administration. They will receive direction from the management of both the Service desk and Client technologies respectively.

In providing 2nd level AD account administration, the incumbent will respond to assigned tickets originating from the IT Service Desk, providing clear & concise technical support on all Durham College and Ontario Tech IT related issues with immediate resolution and provide prompt follow up. Escalate all other calls to their respective support analysts via call logging system and phone. Log all service requests in the call logging system as per procedures and create reports as requested.

**ITSM (IT Service Management) Ticket Management**:

- Required to log all service and problem requests in the call logging system with the appropriate technical analysis as per departmental procedures.
- Respond to assigned tickets, providing clear & concise technical support on all Durham College and Ontario Tech IT related issues with immediate resolution and provide prompt follow up.
- Escalate all other calls to their respective support analysts via the ticketing system and phone.
- Creating reports as requested.

**1**st** Level Technical Support and Service**:

- Provide critical system monitoring and first line support for the Durham College (DC) and Ontario Tech (OT) user community, providing thorough and concise technical support with immediate resolution where possible to clients.
- Provide escalation for all calls to their respective support analysts via call ticketing system and phone.
- Support mobile computing technology, including Wireless, smartphones, Windows & Apple/MAC laptops.

**Active Directory Support**:

- Responsible for creating and maintaining Windows user accounts for Durham College & Ontario Tech University Active Directory (AD).
- Provides on-going maintenance for Durham College & On Tech University Active Directory.

The scope of this function covers account creation and maintenance, processing a high volume of account requests annually for each organization including FT, PT and contract employees within Active Directory.
- Creates, modifies: user accounts, security groups and distribution lists to protect company proprietary information.
- Processes user account transfers updating required fields, to ensure user accessibility.
- Fields access related support issue questions from users and support 1 and 2 ITS staff to provide assistance when trouble-shooting access related issues.
- Provide training to first level support as required to ensure coverage backup.
- Ensures compliance with ITS regulations and policies.
- Exercises computer proficiency, troubleshooting skills, customer service, time management, and teamwork.

**General Desk Duties**:

- Required to perform a range of general duties in the technical area as required from time to time, such as laptop distribution, administration of technical student information, asset tracking and logging etc.
- Adheres to and effectively communicate established process & procedures to clients when necessary.
- Required to work off hours when necessary to address issues, problems, or projects. May be required to be on call, work rotating shifts and work overtime when necessary.
- Required to document technical information, notes, user guides for internal or customer use if required.
- Create technical information, notes, user guides for internal or customer use if required.
- Creation of shared mailboxes, di



  • Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Support Analyst

    2 days ago


    Oshawa, Canada City of Oshawa Full time

    A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its...


  • Oshawa, Canada The Bartlett Senior Living Full time

    **About Us** The Bartlett Senior Living is an independent living apartment building committed to providing well appointed, affordable & safe apartments for seniors within the community.. Our work environment includes: - Flexible working hours - On-the-job training - Relaxed atmosphere We're seeking an experienced Front Desk Agent with strong...


  • Oshawa, Canada Kathleen Black Coaching and Consulting Full time

    We are seeking an Administrative Assistant to join our team! You will perform clerical and administrative functions in order to drive company success. **Responsibilities**: - Administrative Tasks: Performs a variety of administrative tasks to support the operations of the business, such as entering and updating data, drafting and preparing a variety of...


  • Oshawa, Canada The HR Pro Full time

    Administrative Tasks: Performs a variety of administrative tasks to support the operations of the business, such as entering and updating data, drafting and preparing a variety of documents, and maintain and organize schedules for team members, including arranging meetings, appointments, and travel itineraries.Client support: Provide assistance to clients...


  • Oshawa, Canada The HR Pro Full time

    Job DescriptionAdministrative Tasks: Performs a variety of administrative tasks to support the operations of the business, such as entering and updating data, drafting and preparing a variety of documents, and maintain and organize schedules for team members, including arranging meetings, appointments, and travel itineraries.Client support: Provide...


  • Oshawa, Canada LZ Bookkeeping Full time

    **Job Type**: Part-time Part-time hours: 5-10 per week **Salary**: $16.00-$18.00 per hour Flexible Language Requirement: - French not required Schedule: - Monday to Friday Ability to commute/relocate: - Oshawa, ON: reliably commute or plan to relocate before starting work (required) **Education**: - Secondary School (preferred) **Experience**: -...


  • Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...


  • Oshawa, Canada Eagen Insurance Full time

    We are expanding and looking to add a Office Administrative Assistant to our team. **Responsibilities**: - Provide excellent customer service to patients and visitors - Schedule appointments and maintain the office calendar - Greet patients and check them in upon arrival - Assist with data entry and maintaining patient records - Handle billing and...

  • Administrator

    6 days ago


    Oshawa, Canada Swift Care Wellness Centre Full time

    **SWIFT CARE WELLNESS CENTRE** is looking for an Administrator for a Rehab clinic. **Responsibilities and Duties** - Deliver an exceptional experience to all patients as you greet them either in person or over the phone - Handle various administrative responsibilities for the front desk - Organization and co-ordination of office operations, procedures and...

  • Data Analyst

    6 days ago


    Oshawa, Canada Be Mod Digital Full time

    **Data Analyst Job Description** We are looking to hire a data analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis...


  • Oshawa, Canada Durham College Full time

    The incumbent is responsible for 3rd level support for all UNIX/Linux & Windows servers, data centre infrastructure, cloud infrastructure and systems monitoring/management infrastructure support. A key responsibility is managing projects to completion including determining and understanding requirements, documentation & planning, providing technical...


  • Oshawa, Canada Ontario Tech University Full time

    **Administrative Assistant** **Tracking Code: req757** **Faculty/Department**: Faculty of Engineering and Applied Science **Number of Positions**:2 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 6 - Starting Salary, Step 1 $50,054 **Posting Date**:July 31, 2023 **Closing Date**: August 7,...

  • Dental Administrator

    2 weeks ago


    Oshawa, Canada Colborne Family Dental Full time

    We are seeking a hard-working, outgoing individual and motivated individual to be a member of our growing team. Looking for a team player who can demonstrate our core values. We strive to provide a comforting patient experience and have a strong focus on work ethic, teamwork and creating a positive office culture. **Responsibilities**: - Greet and assist...


  • Oshawa, Canada Part Time CFO Services Inc. Full time

    The Junior Financial Analyst position will be responsible for performing the day-to-day processing of various accounting transactions as well as providing support on improvement projects and initiatives to ensure the company’s financial processes, planning, reporting, and analytics are best in class. - Have a passion for looking beyond the numbers to...


  • Oshawa, Canada Durham College Full time

    Part-time Support Oshawa • ID: SP24-12 • Part-Time About Durham College: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the...


  • Oshawa, Canada City of Oshawa Full time

    A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its...


  • Oshawa, Canada Du'aa Consulting Inc Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...


  • Oshawa, Canada TEAM Group Full time

    _**Job**_ _**Description**:_ - Entering orders into the purchasing system. - Match/Reviewing and entering packing slips - Maximo experience, SAP - Schedule overtime for weekends using web based program - TKS/Kronos or other payroll systems (ADP) - Prepare reports or spreadsheets using Google Docs/Excel. - Operate office equipment such as photocopier, scanner...


  • Oshawa, Canada City of Oshawa Full time

    A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its...