IT Helpdesk Technician
3 weeks ago
We are a young, driven and innovative IT Consulting firm looking for a highly-motivated IT Helpdesk Technician to join our growing IT team in Calgary.
If you’re a self-motivated and creative problem solver who thrives in a fast-paced, collaborative environment, we’d love to hear from you.
**How you might spend your days**:
- Responding to and tracking incoming requests for IT technical support from clients in person, via phone, and electronically
- Troubleshooting incoming requests via our internal ticketing system
- Assisting with management of user accounts and subscriptions for licensed software
- Configuring new or existing computers (installing OS and software, deploying user profiles)
- Managing printers, scanners, mobile (Android/iOS) and general user hardware
- Maintaining IT inventory lists
- Troubleshooting system and network problems, including diagnosing and helping to resolve hardware/software failures
- Identifying issues and engaging senior IT staff where appropriate
- Assisting in ad hoc projects as needed
- On-site client visits as required
**We'd love to hear from you if you have**:
- 2+ years post secondary education in Network/IT/computers or equivalent certification/experience
- Experience in desktop/laptop/mobile hardware troubleshooting
- Windows and MacOS desktop knowledge
- Systems administration experience is a plus (Servers, VPN, connectivity, and switches)
- Good working knowledge of cybersecurity best practices and measures
- Demonstrate initiative and be proactive about resolving issues
- Enjoy working with people from diverse professional backgrounds and thrive in a team-based environment, building solutions that meet client specific needs across a diverse set of users
- Have strong communication skills, both written and verbal
- Have excellent documentation and organizational skills with impeccable attention to detail
- Be accountable, reliable, punctual, and resilient, with an unwavering work ethic
**Offers & benefits**:
- An attractive compensation package, including health and lifestyle benefits
- Opportunities for personal and professional development
- Internet and Cell phone allowance
**Job Types**: Full-time, Permanent
**Salary**: From $48,000.00 per year
**Benefits**:
- Automobile allowance
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Calgary, AB T2P 0R8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- Alberta Drivers Licence (preferred)
Work Location: In person
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