Service Coordinator
3 weeks ago
**Overview**
The secondary focus is to oversee monitoring alerts generated by the RMM, AV alerts and disaster recovery systems (Backups) managed by the NOC.
**Duties and Responsibilities**
- _Work_ closely with customers and technicians to ensure excellent service delivery
- Schedule pre-scheduled and ad-hoc site visits
- Regularly meet with Service Manager and provide metrics on tickets, tech utilization and ongoing issues
- Manage all open tickets and ensure they are completed within SLA compliance
- Monitor workload across all technicians and what they are working on
- Supervise the NOC team and ensure Pure IT standard operating procedures are being followed
- Ensure proper solution is provided by our techs and not _work_ arounds
- Allocate monthly maintenance tasks
- Manage and monitor tech utilization and ensure evenly shared workload
- Review timesheets
- Review tech team leave requests
- Assist with training new techs
- Provide multilevel support ranging _from_ Level I, II and III
- Oversee monitoring alerts
- Quality checks of workstation builds
- Responsible for a limited number of clients acting as a primary technician
- Escalation point for technicians before being escalated to seniors
**Core Competencies**
- Highly motivated to succeed
- Detail oriented
- Excellent oral and written English communication skills
- Positive Attitude
- Strong planning, organizing and time management skills
- Strong troubleshooting and problem solving abilities
- Ability to manage competing priorities and _work_ effectively under pressure with minimum supervision
- Professionally mature with sound judgment and decision making skills
- Flexible and adaptable team player focused on delivering an excellent customer service experience
- Punctual and dependable
- Goal and results oriented
- Committed to continuous education and personal development
**Education Required**
- At least one exam for a recent Microsoft server operating system
- Technical diploma or degree preferred
**Experience Required**
- A minimum of 2 years experience working with a managed service provider
- Experience in working and supporting multiple clients simultaneously is essential
- Experience working in ticket tracking systems such as Autotask (or equivalent)
-
Service Coordinator
1 month ago
Calgary, Canada Northern Dock Systems Inc. Full timeWe are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...
-
Service Coordinator
1 week ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
1 week ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
1 week ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
1 week ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
4 weeks ago
Calgary, Canada After Eight Interiors Full timeService Coordinator required for a busy flooring company. Your job will be to schedule the service technicians for repairs based on requests from our builders and other customers. This includes researching the address for previous service calls, creating work orders and confirming schedules with multiple builders as well as processing the work orders once...
-
Service Coordinator
2 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
2 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
3 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
3 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
4 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
4 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
4 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
2 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
1 day ago
Calgary, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing leading edge...
-
Service Coordinator
2 days ago
Calgary, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing leading edge...
-
Service Coordinator
2 days ago
Calgary, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing leading edge...
-
Service Coordinator
4 weeks ago
Calgary, Canada Creative Door Services Full timeJob description Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and...
-
Service Coordinator
2 days ago
Calgary, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client has been in business for over 50 years providing leading edge vacuum...
-
Service Coordinator
2 days ago
Calgary, Canada Invisionstaffing Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client has been in business for over 50 years providing leading edge vacuum...
