user support technician

1 month ago


Calgary, Canada Mann International IT Ltd. Full time
  • Education:
  • Expérience: Education
  • College/CEGEPWork setting
  • Telecommunications industry
  • Consulting firm
  • Financial technology
  • Office buildingTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyExperience
  • Experience an asset
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week


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