Level 1/ Level 2 Helpdesk Technician and Desktop
2 weeks ago
**JOB** **TITLE**
Level 1 / Level 2 Helpdesk Technician and Desktop Support
Salary Range: $25-$28/hour
Hours of Work: 40 hours per week
**WHY** **ACTIVE INFORMATION SYSTEMS?**
Active Information Systems is a Calgary-based IT company that has been providing support to Calgary and the surrounding area for over 26 years. As a small business, we are committed to providing a comfortable inclusive work environment. We provide on
- the-job mentoring with room for job growth.
- flexible hours
**KEY AREAS OF RESPONSIBILITY**:
**CUSTOMER SERVICE**
- Make sure that Client Documentation is well maintained
- Resolve Level 1 and Level 2 support issues, such as but not limited to password resets, adding printers/scanners, navigating a server, installing or re-installing programs, and assigning users to distribution lists. Correcting configuration issues, troubleshooting, software installations, hardware repair and Installation.
- Performing other duties and tasks as required.
- Providing remote and on-site support as required.
**Project Work**
Assist projects team with additional resources to help deliver projects either on-site or remotely.
- Being willing to work flexible hours when required to meet client deadlines
**SKILL AND KNOWLEDGE REQUIREMENTS**
**ASSETS**
- Excellent verbal and written communication and interpersonal skills
- Ability to multi-task and adapt to changes in an extremely fast-paced environment
- Prompt, reliable, and willing to do whatever it takes to exceed customer expectations
- Able to solve issues independently, with little supervision
**REQUIREMENTS**
- High School Diploma.
- IT Certification or equivalent.
- Minimum 2-3 years experience in IT services.
- Valid Class 5 drivers license with no outstanding ticket or violations.
- Must be bondable.
- A Canadian Citizen.
**INTERESTED?**
Active Information Systems promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.
**Job Types**: Full-time, Permanent
**Salary**: $25.00-$28.00 per hour
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
**Experience**:
- IT support: 2 years (required)
Work Location: In person
Application deadline: 2023-04-06
Expected start date: 2023-04-10
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