Service Advisor

3 months ago


Calgary, Canada Dilawri Group of Companies - Alberta Region Full time

**ABOUT US**

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

**ABOUT THE ROLE**

**Key Responsibilities**:

- Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
- Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provides the finance office with warranty expiration information.
- Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion.
- Obtain pre-authorization costs, parts availability, and payments
- Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
- Review CSI monthly score and day to day performance
- Utilizes CDK and Dealer-FX on all customers pay repair orders and accurately orders parts.
- Preparation and explanation of the work and charges to the customer.
- Other duties as assigned by management

**ABOUT YOU**
- Have a minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
- Requires clear written and oral communication and a focus on excellent customer service.
- Must be able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Must be able to effectively deal with customers’ concerns or complaints.
- Good understanding of the brand, maintenance, and warranty requirements.
- Must be computer literate with an ability to use a variety of programs and learn new ones easily.
- Previous experience with CDK and/or Dealer-FX is considered an asset

**What We Offer**:

- Competitive salary and benefits package
- Opportunities for career growth and development
- A support and inclusive work environment
- On-site parking

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



  • Calgary, Canada Dalhousie auto service Full time

    **Job Summary** As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repairs. Your role is crucial in ensuring customer satisfaction and facilitating smooth communication between customers and the service department. **Responsibilities**: - Interact with customers to determine their vehicle service...

  • Service Advisor

    3 months ago


    Calgary, Canada CMP Auto Chevrolet Cadillac Calgary -AB Full time

    **Are you an Automotive Service Advisor that enjoys working in a fast paced, busy environment. Enjoys working as part of a team and providing our clients the best experience. **Look no further as CMP Automotive has the opportunity for you! The Service Advisor we are seeking will be; a team player with a focus on customer experience, will have strong...

  • Service Advisor

    1 month ago


    Calgary, Canada Porsche Centre Calgary Full time

    **Join Our Team at Porsche Centre Calgary!** Are you passionate about luxury vehicles and delivering top-notch customer service? Porsche Centre Calgary is growing, and we’re looking for an exceptional **Service Advisor** to be the face of our Service Department! As a Service Advisor, you’ll play a key role in creating a seamless service experience for...

  • Service Advisor

    6 months ago


    Calgary, Canada Silverhill Acura Full time

    As a key member of the **Silverhill Acura** team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is...

  • Service Advisor

    6 months ago


    Calgary, Canada Valentine Volvo Full time

    **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor...

  • Service Advisor

    6 months ago


    Calgary, Canada AutoCanada Inc. Full time

    **Service Advisor** **Crowfoot Hyundai** **Calgary, AB** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our...

  • Service Advisor

    4 months ago


    Calgary, Canada AutoCanada Full time

    Service Advisor Northland Volkswagen  Calgary, AB Northland Volkswagen are looking for a friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience! If you are a reliable team player who thrives in a fast paced and fun work environment, keep reading!  What’s in it for you? A friendly and supportive...

  • Service Advisor

    7 months ago


    Calgary, Canada AutoCanada Inc. Full time

    We are looking for** **an experienced **Service Advisor** who is passionate about delivering exceptional customer experience to join our exceptional service team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their...

  • Service Advisor

    4 months ago


    Calgary, Canada AutoCanada Inc. Full time

    **Service Advisor** **Northland Volkswagen** **Calgary, AB** Northland Volkswagen are looking for a friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience! If you are a reliable team player who thrives in a fast paced and fun work environment, keep reading! **What’s in it for you?** - A friendly and...

  • Service Advisor

    4 months ago


    Calgary, Canada OK Tire Full time

    At OK Tire we are passionate about our business and our customers. We strive to build a reputation as an honest, knowledgeable, and dependable automotive service business. Creating trustworthy relationships with our customers by being accountable for our work. We provide a unique service experience by being passionate about our jobs and fun to do business...

  • Service Advisor

    1 month ago


    Calgary, Canada German Car Specialist Ltd. Full time

    As the primary contact for our customers this important role ensures a high level of customer satisfaction and retention. You will contribute to the operational effectiveness of our service business by warmly greeting customers, understanding how they use their automobile and their requirements, managing their expectations, advising on recommended repair...

  • Service Advisor

    3 weeks ago


    Calgary, Canada Ward Tirecraft 106 Full time

    **Job Summary** Ward Tirecraft 106 is looking for an experienced and proactive **Service Advisor** to join our team. This critical role ensures seamless operations on the truck pad, efficient scheduling, and top-notch service delivery for our valued customers. **Responsibilities** - **Truck Pad Operations**: Oversee tire services and maintain smooth...

  • Service Advisor

    2 months ago


    Calgary, Canada Forma Motors Inc. Full time

    **Job Summary** **Responsibilities** - Greet customers promptly and professionally upon arrival. - Assess customer needs and provide recommendations for automotive repairs and maintenance. - Communicate effectively with technicians to relay customer concerns and service requirements. - Prepare accurate estimates for services and repairs, ensuring...

  • Service Advisor

    3 months ago


    Calgary, Canada New West Truck Centres Full time

    **Why Work Here** New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. **Treated Well.** Your direct manager, foreman and lead hands are well-respected...

  • Service Advisor

    1 month ago


    Calgary, Canada Tirecraft Braeside Full time

    **Overview** **Responsibilities** - Greet customers promptly and professionally, ensuring a positive first impression. - Assess customer needs and provide recommendations for automotive repairs and maintenance services. - Utilize strong customer service skills to build rapport with clients and address their concerns effectively. - Upsell additional services...

  • Service - Advisor

    8 months ago


    Calgary, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...


  • Calgary, Canada Wheaton Honda West Full time

    **Are you a Service Advisor with a proven track record of exceptional customer service and maintaining high CSI? Honda West has an opening for an experienced Service Advisor.** - A proven track record as a Service Advisor in an Automotive Dealership. - Great customer service skills - the ability to listen, empathize, and speak to customers in a positive,...

  • Service Advisor

    4 months ago


    Calgary, Canada Advantage Ford Full time

    The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a professional Service Advisor to join our team at Advantage Ford! **About the Service Advisor position**: **Responsibilities (but not limited to)**: - Greet incoming customers and generate work orders as per repair order - Check...

  • Service Advisor

    7 months ago


    Calgary, Canada Country Hills Chrysler Dodge Jeep Ram Full time

    Country Hills Chrysler is the newest dealership up north in the country hills area. With a brand-new facilty that is welcoming new customers, we are looking for additional service advisors to join the team! As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer...


  • Calgary, Canada My Calgary Mechanic Full time

    My Calgary Mechanic is a fast-growing automotive service center, known for its customer-first approach and high-quality vehicle repairs. We take pride in our reputation and seek an experienced Automotive Service Advisor to join our team. If you enjoy customer interaction, problem-solving, and working in a fast-paced environment, this opportunity is for...