Customer Service Leader

6 months ago


Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Term

**Union Status**:NSGEU - NSPG

**Closing Date**:25-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Putting yourself in the shoes of customers, understanding their needs and creating a good first impression are important elements in delivering excellent customer service. We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will do business with us. To create a positive first impression, we need to provide our clients with an exceptional interaction.

At Service Nova Scotia, we touch every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.

Are you a collaborative leader who is effective at building strong relationships? Do you thrive in a continuously evolving environment where you need to manage competing priorities? Are you interested in leading a team that makes a difference? If so, we hope to hear from you.

**About Our Opportunity**:
As Customer Service Leader (Program Admin Officer 3), you will provide supervision and leadership to service delivery employees in a frontline environment. You will provide leadership and supervision to Customer Service Representatives, Senior Customer Service Representatives and other support staff. You will also ensure the delivery of quality customer service through the development of customer service-oriented teams.

Other responsibilities include: recruitment and selection of staff, performance planning/management, forecasting staffing levels and scheduling staff. In this position, you play a key role in the administration of program and human resource policies. You will also step in on an acting basis when a Manager is absent (as required).

**Qualifications and Experience**:
To be successful in this position, you possess a Bachelor’s degree and five (5) years of related experience. An equivalent combination of training and experience may be considered. You have experience in a leadership role where you have coached employees and performance managed teams. You demonstrate a strong customer service orientation through the ability to assist customers while following policies and procedures.

Other required skills include:

- Excellent leadership, interpersonal, and team-building skills;
- Excellent verbal and written communication skills;
- Strong analytical and organizational skills;
- Ability to multi task in a fast-paced environment.

The following would be viewed as assets: knowledge of the programs and services delivered by Service Nova Scotia and Municipal Relations (in particular Registry of Motor Vehicles) and bilingualism (French & English).

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department Specific Flexible working schedules.

**Pay Grade**: PR 13

**Salary Range**: $2,543.38 - $3,091.70 Bi-Weekly

**Employment Equity Statement**:



  • Halifax, Nova Scotia, Canada Service Corporation International Full time

    Role OverviewWe are seeking a highly skilled Strategic Business Leader to oversee the management of multiple funeral locations and drive business growth. As a key member of our team, you will be responsible for providing strategic guidance and direction to location leadership, fostering a culture of excellence, and ensuring exceptional customer...


  • Halifax, Nova Scotia, Canada Service Corporation International Full time

    Drive Strategic Growth in Funeral ServicesWe are seeking an experienced Funeral Operations Business Development Leader to join our team at Service Corporation International.The estimated salary for this position is $95,000 - $120,000 per year, depending on location and experience.As a Funeral Operations Business Development Leader, you will be responsible...


  • Halifax, Nova Scotia, Canada Urban Planet Full time

    Company OverviewUrban Planet, a leading apparel retailer in Canada, was founded in 1975 under the name Stitches. Today, we operate over 600 stores across the country under various banners. Our passion for fashion drives us to deliver exceptional customer experiences.Salary and BenefitsWe offer a competitive compensation package including a base salary of...


  • Halifax, Nova Scotia, Canada Oscar Wylee Pty Full time

    Oscar Wylee Pty is a prominent optometry company operating 130+ stores in Australia, New Zealand, and Canada. We offer exceptional patient care while providing an affordable, unique, and fashionable product to our customers.About UsWe are a passionate team dedicated to making a positive difference in communities requiring access to quality eye care services....


  • Halifax, Canada Seaboard Transport Group Full time

    Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has...


  • Halifax, Canada Sutherland Full time

    **Company Description** Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Do you possess Bilingual (English/Spanish) skills? Interested in a **work from home** opportunity? **Join Us.** Our high-performing Streaming Services team is searching for **Bilingual (English/Spanish)** individuals who are curious,...

  • Tire & Service Advisor

    6 months ago


    Halifax, Canada Coast Tire & Auto Service Ltd Full time

    **Qualifications include**: - High School Diploma or experience in the field. - Previous sales experience in a retail environment; Tire & Automotive preferred. - Must be adaptable and possess excellent oral and communication skills. - Must have a positive attitude and an ability to utilize multiple computer programs in an organized manner. - Ability to...


  • Halifax, Canada TC Transcontinental Full time

    **Customer Service Representative (CSR) - Manufacturing**: **Create value at TC Transcontinental**: At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We are currently looking for a _full-time Customer Service Representative_. **We have been driving innovation since 1976.** With over 8,000 employees and 41...


  • Halifax, Canada Traffic Tech Inc. Full time

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...


  • Halifax, Canada Discovery Centre Full time

    Position Summary : For over 35 years, the Discovery Centre has developed a reputation for being Nova Scotia’s leader in the delivery of exciting hands-on, minds-on science programming for youth. Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery...


  • Halifax, Canada Ambassatours Gray Line Ltd. Full time

    Discover The Opportunity Halifax, NS Hospitality and Food Service Experienced Full-time - Permanent $42,500 - $45,000 / year This position will involve both managing staff and serving customers directly depending on business levels and time of year. The position will have a year-round focus on maintaining our external sales listings, facilitating public...


  • Halifax, Canada Indigo Park Canada Inc. Full time

    Looking for a job where you can positively impact people every day, while receiving a competitive salary? Come join our dynamic team, and discover what top notch parking service is all about! A world leader in parking management and urban mobility solutions, Indigo is active in fourteen countries, and across Canada from coast to coast. We are currently...

  • Customer Sales

    2 weeks ago


    Halifax, Canada Eastlink Full time $35,000 - $50,000

    Job DescriptionEastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative, competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven...


  • Halifax, Nova Scotia, Canada Walmart Canada Full time

    Job Summary:">We are seeking a detail-oriented and customer-focused individual to join our team as a Stockperson/Cartpusher at Walmart Canada. As a key member of our retail team, you will play a crucial role in maintaining a safe and clean shopping environment for our customers.">About the Role:">">Collect and return shopping carts from the cart corrals,...


  • Halifax, Canada Indigo Park Canada Inc. Full time

    Looking for a job where you can positively impact people every day, while receiving a competitive salary and group benefits? Come join our dynamic team, and discover what top notch parking service is all about! Indigo is a world leader in parking management and urban mobility solutions. For more than fifty years, Indigo has been transforming its...


  • Halifax, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our...


  • Halifax, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional with five to...


  • Halifax, Nova Scotia, Canada Citco GSGS Full time

    About Citco GSGSCitco GSGS is the market leader in asset servicing, providing exceptional service to clients worldwide. With a rich history dating back to 1948, we've evolved to become the premier provider of asset management services.


  • Halifax, Canada IMP Group Full time

    **Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives. We work closely with industry partners and healthcare providers to develop solutions to help Canadians live healthier lives. We need people like you to help us, help them. Join our...


  • Halifax, Canada JRoss Hospitality Recruiters Full time

    About This RoleThis is an exciting opportunity to lead and shape the future of our diverse dining destinations. We're seeking an experienced Restaurant Operations Leader to take on a critical leadership role, overseeing the day-to-day and strategic operations of our restaurant concepts.This role is essential in ensuring that brand values, policies, and...