Sales and Customer Service Team Leader
4 days ago
Oscar Wylee Pty is a prominent optometry company operating 130+ stores in Australia, New Zealand, and Canada. We offer exceptional patient care while providing an affordable, unique, and fashionable product to our customers.
About UsWe are a passionate team dedicated to making a positive difference in communities requiring access to quality eye care services. Our in-house designers draw inspiration from the latest global fashion trends and bring products directly from manufacturers to customers.
Job OverviewThe Assistant Store Manager supports the Store Manager in overseeing the daily operations of our retail arm, ensuring compliance with company policies and procedures when the Store Manager is not on shift.
Key Responsibilities- Assist the Store Manager in supervising sales floor operations, including managing customer interactions and resolving less complex problems.
- Collaborate closely with Optometrists to deliver an outstanding customer experience.
To succeed in this role, you will need:
- Minimum 3 years of strong experience in customer-facing roles involving sales and customer service.
- Proven ability to supervise other workers and deliver on-site training to junior team members.
- Able to demonstrate excellent communication and interpersonal skills to build meaningful relationships with customers.
This is an excellent opportunity for someone looking to grow beyond a customer-facing role and join a growing global network of optometry service providers. As a valued member of our team, you will be supported in your career development and have opportunities to relocate to meet your work-life needs.
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