Parking Patrol and Customer Service

7 months ago

Halifax, Canada Indigo Park Canada Inc. Full time

Looking for a job where you can positively impact people every day, while receiving a competitive salary? Come join our dynamic team, and discover what top notch parking service is all about

A world leader in parking management and urban mobility solutions, Indigo is active in fourteen countries, and across Canada from coast to coast.

We are currently seeking a motivated, reliable, and outgoing team player to take on the role of Weekend Parking Patrol, located in downtown Halifax.

**WORK SCHEDULE**:
The successful applicant will have a regular schedule of 10:30 AM to 6:30 PM Saturday and Sunday, and on some holidays. Additional hours may occasionally be required as operations dictate.

Drivers license and clean drivers abstract is required.

If you can solve problems, prioritize tasks, enjoy interacting with the public, and aren't afraid to work outdoors, than this could be the right position for you.

**JOB DESCRIPTION**:
OPERATIONS:

- On foot, patrol several downtown parking lots to conduct enforcement, and provide assistance to customers.
- Use company vehicle from time to time, to travel between assigned parking lots to conduct regular patrols, and provide assistance to customers.
- Take ownership and leadership of the overall parking operations for the locations assigned, while abiding by the standards and norms of Indigo.
- Inspect the parking area daily to verify that equipment and lighting function properly, that cars circulate without problems, that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
- Completing minor equipment repairs as required, and minimizing any downtime to parking operation.
- Clean all parking equipment and signage regularly.
- Enforce parking policies.
- Provide assistance in person and remotely to customers in the use of the automated parking equipment, recognizing and respecting the individual needs of each customer.

ADMINISTRATION:

- Use of parking software, and Android phone.

CUSTOMER RELATIONSHIP:

- Build positive relationships with customers and the client.
- Note the nature of complaints received by customers, and actively help develop and suggest solutions.
- Communicate verbally with customers and clients in English.

**REQUIREMENTS**:

- High school diploma or equivalent.
- High level of interpersonal skills, including poise and diplomacy.
- Good communication skills, both verbally and written.
- Previous customer service experience.
- Strong work ethic and commitment to customer service.
- Ability to work with little supervision.
- Ability to work in an outdoor environment.
- Ability to lift up to 30lbs.
- Ability to use basic hand tools and power tools for making repairs.

We provide free uniforms and paid training.

Employment is conditional on successfully passing a criminal record check.

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From $18.27 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Weekends only

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Physical barriers and the use of provided PPE are in place to ensure the safety of staff and guests.

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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