Customer Service Representative

3 days ago

Halifax, Canada TC Transcontinental Full time

**Customer Service Representative (CSR) - Manufacturing**:
**Create value at TC Transcontinental**:
At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We are currently looking for a _full-time Customer Service Representative_.

**We have been driving innovation since 1976.** With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
- _ Group insurance (including health, life, disability, dental and travel insurance)_
- Pension plan with company contributions
- Paid time off
- Supplier discounts on various products
- Employee-involved decision making

**When your actions lead to success.**
- The Customer Service Representative gathers information from customers, sales and manufacturing to ensure a clear, accurate and cost effective product is delivered on time and according to the customer’s expectations. As an excellent communicator and relationship builder, you will manage the communication processes and build solid partnerships with customers, sales and internal departments._- _ Be the key contact for customers on a daily basis._
- _ Verify client’s product at various stages, i.e. review proofs, data reports, signoffs, and check samples to ensure that the customer’s requirements have been met._
- _ Act as technical resource for all print issues and resolving any quality, design or other production related maters matters. _
- _Communicate with customer directly to ensure order specifications are captured accurately, costing is accurate and that fulfillment requirements are attainable._
- _ Recognize when timelines may be in jeopardy and escalate as appropriate to ensure that client requirements are met._
- _ Ensure that all required project documents, approvals, files and information are supplied to the production team. _
- _Create manufacturing docket, including prepress, press, post press and shipping. Communicate special instructions and changes when applicable._
- _ Gather all required information to generate advanced production schedule and communication, monitor and resolve any issues identified with the customer and manufacturing._
- _ Work with prepress and press to determine most cost effective way to layout and produce a job._
- _ Maintain proper control over various aspects of each account: customer expectations, job status at any given time and financial performance. _
- _Provide information for invoicing and monitor and enforce credit conditions._

**When your expertise drives us.**
- High school diploma, equivalent or combination of work experience.
- Post -secondary education an asset.
- Must have three (3) years experience in a manufacturing environment as a Customer Service Representative.
- Printing industry experience an asset.
- Knowledge of production equipment and procedures.
- Excellent communication skills (verbal and written).
- Positive attitude, highly motivated, organized and works well with the team.
- Proven ability to work in a fast-paced environment.
- Proven attention to detail and accuracy.
- Strong skills computer skills (Microsoft Office, Internet, etc.).
- Understanding of workflow process in manufacturing and related departments.

**When our contribution invents the future.**
A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.

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