Technical Support Specialist I, Fme Flow

6 months ago

Surrey, Canada Safe Software Inc. Full time

**Location**: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.
- **Annual Base Salary**:$57,100 - $63,000 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks.

**Application Instructions**:

- Please submit a resume and cover letter

**Technical Support Specialist I, FME Flow**:
Safe Software is looking for an FME Flow Technical Support Specialist (Level 1) to join our Customer Success team. In this role, you’ll work closely with a team of fellow Specialists to dive into and resolve the data integration challenges our FME Users are facing. You’ll provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service. As a Technical Support Specialist, your core focus is to provide top-notch support, conduct product demonstrations, create training materials, and keep up with the latest technologies and trends.

**About The Team**:
Our Customer Success team consists of a large group of Technical Support Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME Flow enterprise product. As a member of the FME Flow Support team, you’ll support customers with unique technical challenges as they work to automate and schedule their data integration workflows.

**What You’ll Be Doing**:
As an FME Flow Technical Support Specialist (Level 1), you will:

- Conduct software demonstrations and build proof of concepts for new and existing customers
- Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to the Safe’s Community by generating step-by-step tutorials and informational articles
- Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them
- Investigate and explore different configurations and technologies to assist customers, colleagues, and developers
- Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software
- Identify issues within FME and advocate for new and improved functionality that will help our customers

**Qualifications, Skills, and Competencies**:
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

**Required skills**:

- 1- 2 years of experience in a customer service role, technical support or consultancy
- Knowledge of common data challenges, such as schema management, validation, and filtering
- Working knowledge of Windows operating systems
- Effective communication skills to articulate technical information in accessible language
- Empathetic and customer-centric
- Works well independently and in a team with mínimal supervision
- Self-motivated and eager to learn new technologies (FME Platform)
- Able to think critically and propose solutions to complex problems
- Able to collaborate effectively and exchange meaningful feedback

**Desired skills / Bonus points**:

- Previous experience using FME Form (Desktop) and/or FME Flow (Server)
- Working knowledge of Linux operating systems
- Experience with system administration, networking, and configuration for enterprise software products
- Experience in technical writing
- Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON) and/or stream processes (e.g. Kafka, JMS, RabbitMQ)
- Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP)
- Experience using APIs
- Ability to speak a second language

**What You Can Expect**:
When you choose a career with Safe Software, you’re also choosing
- **Meaningful Work**: Make a profound impact across our business, workplace and data integration product.
- **A Supportive Environment**:Feel empowered to share your ideas and implement them with high autonomy and team support.
- **Social Responsibility**: Become a part of a team that finds meaningful ways to give back. Take the day off to volunteer for a cause that matters to you or join our D&I Committee and shape our collective future.
- **Learning & Career Development**: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- **Flexible Working Hours**: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- **Work-Life Balance**: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per

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