Technical Support Specialist

4 days ago

Surrey, Canada Simon Fraser University Full time

Union/Affiliation:
**Administrative and Professional Staff (APSA)**
- Pay range:
**$79,884 to $95,287 annually**
- SFU Department Descr:
**School of Medicine - Technical Operations**
- Position Grade:
**9**
- # of openings:
**1**
- Biweekly Hours:
**72**

**Who We Are**

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

In the School of Medicine, we are committed to shaping the future of healthcare through innovative education, groundbreaking research, and community engagement. As we embark on this journey to redefine medical education, we are seeking passionate individuals who are eager to contribute to our mission.

We envision a medical education system where students and residents learn as part of a team in primary care, community-level settings and patient-centred environments. Our curriculum considers social, environmental and prevention contexts while seeking to advance reconciliation by embedding and equalizing Indigenous knowledge systems in our learning, research and practices. As we establish the School of Medicine in Surrey, B.C., we will foster our growing relationships with the local community, Fraser Health Authority, First Nations Health Authority, physicians and Indigenous partners who will help us meet the diverse health needs of the communities we serve. We seek to improve access to primary care throughout the province while resting on a solid foundation of high-quality, accredited education and world-class research efforts that keep us oriented toward measurable and socially accountable outcomes.

**About the Role**

The Technical Support Specialist will play a crucial role in managing and optimizing technical resources to support teaching, clinical, research, and administrative operations. This role will configure, deploy, and maintain a range of medical education technologies, providing training and documentation, and offering technical support to a diverse group of end-users. Responsibilities include troubleshooting hardware, software, and system issues, conducting and coordinating software testing, maintaining equipment, and collaborating with internal teams and external vendors. The Technical Support Specialist will effectively diagnose and resolve technical problems, and deliver end-user training to ensure that the School of Medicine's technical infrastructure meets its dynamic needs.

Full

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