Solutions Specialist Ii, Customer Solutions

3 months ago

Surrey, Canada Safe Software Inc. Full time

**Location**: This opportunity has the ability to be remotely based within Canada (except for QC), or hybrid in the Vancouver, BC Lower Mainland.
- **Annual Base Salary**:$65,700 - $76,500 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks.

**Application Instructions**:

- Please submit a** resume and cover letter**:
***Solutions Specialist II, Customer Solutions**:
Safe Software is looking for a Solutions Specialist II, Customer Solutions to join our Customer Success team. As aSolutions Specialist II, Customer Solutions, you will have the opportunity to work on strategic engagement, sales and technical support & knowledge sharing and development to provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service.

**About The Team**:
Our Customer Success team consists of a large group of Technical Support Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME product. You’ll work closely with fellow team members to help new and existing users address the challenges they face, and provide product demonstrations and proof of concepts that showcase the power of FME.

**What You’ll Be Doing**:
As a Customer Solutions Specialist II, you will:

- Collaborate across teams to craft & deliver effective product demos and proof-of-concepts
- Provide customized onboarding and lunch & learn sessions for enterprise customers
- Conduct regular strategic check-ins with key customers to explore growth opportunities.
- Coordinating with the Technical Support team to bring in specialized expertise.
- Help improve the FME Platform by collaborating with our Product Managers and our customers
- Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to the Safe’s Community by generating step-by-step tutorials and informational articles
- Gain a deep understanding of customer use cases while helping organizations solve data challenges with the FME platform.

**Qualifications, Skills, and Competencies**:
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

**Required skills**:

- 3+ years of experience in a customer service, technical support or consultancy role.
- Excellent communication skills, both verbal, written and spoken. You have good interpersonal skills, customer empathy, and can clearly communicate technical information with customers and colleagues.
- Exemplary presentation skills to clearly demonstrate solutions using the FME Platform.
- Curious and eager to learn new technologies, systems and data formats that FME supports
- Able to think critically and propose solutions to complex problems
- Able to collaborate effectively and exchange meaningful feedback
- A Bachelor’s degree in a GIS or related field, or equivalent combination of education and related experience.

**Desired skills / Bonus points**:

- **FME Flow experience

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