Customer Service Assistant
6 months ago
**Join Our Friendly Auto Team Customer Service Assistant Position Available** **
**Position**: Automotive Repair Customer Service Assistant
**Duties**:
- Welcome Wagon: Greet customers warmly, collect keys, and gather vehicle information. You're the friendly face that starts their service journey on a positive note.
- Parking Pro: Move vehicles according to our parking plan. It's a bit like a vehicular chess game, but with less stress. We aim to be good neighbours in our complex and that means sharing parking.
- Coffee & Snacks Host: Offer customers snacks, drinks, or to make them a cup of coffee from our bean-to-cup coffee bar. Because a little treat can turn a routine visit into a pleasantly memorable experience.
- Parts Prodigy: Handle ordering, receiving, distribution, and inventory of parts. Keep things organized in the parts universe.
- Phone Friend: Answer overflow calls on behalf our service advisors. You're the calm voice on the line, helping customers navigate through their inquiries.
- Sales Support Sidekick: Perform Follow-up phone calls, conduct customer service audits, and kindly request reviews. It's all about making sure our customers are not only satisfied, but impressed.
- Quality Checker: In addition to our service advisors. CSAs perform a final quality control check post-service to ensure we've left vehicle interiors cleaner than when we started and there’s no trace we were there. You're the detail detective.
- Payment Processor: Handle payments with efficiency. It's the business side of things, but you've got it under control.
- Friendly Farewell Facilitator: Escort customers to their vehicles and bid them a warm farewell. You're the last impression, and we want to make sure it’s a good one.
- Learn and Grow: Take on additional scope and duties as the position evolves. Cross-train to become a service advisor. We're all about personal and professional development.
**Requirements**:
- Auto Enthusiast: A genuine interest in or basic knowledge of automobiles.
- ️ Organizational Skills: Keep things in order, whether it's paperwork or parts.
- People Pleaser: A natural inclination to ensure customers leave with a smile. Making people happy is your thing
- Previous customer service experience would be an asset.
**Perks**:
- Caffeine & Snacks: Enjoy a great cup of coffee or a snack when you need it. Because we all need a little pick-me-up. We’ll call it intermittent quality control.
- Growth Opportunities: Room for advancement as you learn and take on new responsibilities.
- Staff Discounts and use of shop amenities.
- Company supplied lunch every payday. Menu is decided by the team.
- Company events: Catered dinners with spouses welcome, comedy shows, games nights, and more
Sound like an environment you’d thrive in? Send us your resume and a note about why you'd be a great fit. We're excited to welcome a new member to our automotive team
**Job Types**: Full-time, Permanent
**Salary**: From $16.00 per hour
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Edmonton, AB T5P 3W9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What makes you awesome?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service: 2 years (required)
Work Location: In person
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