Manager, People Experience

3 weeks ago

West Vancouver, Canada BC Ferries Full time

Job Description:
**MANAGER, PEOPLE EXPERIENCE**

12 month Term Certain
Horseshoe Bay

**The Opportunity**

Are you a pro-active, progressive Human Resource professional who takes great pride in coaching and fostering excellence in employee engagement? We presently have an opening for an excellent leader to join our People Experience team.

Reporting to the Director, People Experience, you are responsible for planning, developing and managing the provision of People Experience services within our Head office. You provide hands on expertise in the areas of employee and union relations, performance and attendance management, employee development and collective agreement interpretation.

**Responsibilities**
- Champion BC Ferries as an employer of choice and partner in recruitment initiatives as required
- Responsible for planning and setting short-term, operational goals (e.g. 6 months or less) for a team. Leads the activities of a team that directly supports performance and achievement of business unit and department objectives
- Provides advice, guidance and coaching to staff and managers in managing employee performance, training and development plans, disciplinary procedures, and investigating and resolving workplace issues
- Conduct fact finding investigations and develop performance improvement places as needed
- Develop and deliver best practice HR services by implementing policy and practice changes for continuous improvement of the HR function
- Fosters, promotes and maintains a professional, cooperative and collaborative working relationship with Managers, Supervisor and Union Representatives

**What you bring to the team**

**Leadership / Communication**
- Conduct Performance Reviews and provide ongoing coaching and mentoring in a constructive manner that encourages employee development
- Strong capacity to work collaboratively with cross functional departmental partner
- Ensure a respectful and inclusive workforce
- Willing to communicate and contribute new processes and ideas and foster change
- Must maintain a high level of professionalism at all times; lead by example and promote a customer centric culture

**Qualifications**
- A post-secondary diploma or degree in Human Resources or a related field
- Past proven success in managing multiple priorities across diverse occupational teams
- A minimum of 5 years in progressively complex HR roles; ideally in a complex unionized environment

**Skills**
- Excellent inter-personal and communication skills, are driven to successfully mentor and manage a large group of employees, while enforcing a culture of safety and quality and customer service at all times
- Strong time management skills and a passion to strive to find creative solutions to problems that will promote teamwork, and success within your department and the organization
- Demonstrated high level of integrity and confidentiality coupled with an active passion to learn, educate and promote growth and innovation

**Join us**

If this sounds like your next great career move, please submit your cover letter and resume by
**November 16, 2023.**

**Additional information**
- “We connect communities and customers to the people and places important in their lives”_
- At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team._
- With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers._- We appreciate the interest of all applicants; however only those selected for an interview will be contacted._

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