Manager, Client Experience

3 weeks ago

West Vancouver, Canada Sephora Full time

**Job ID**: 234449
**Store Name/Number**: BC-Park Royal (0590)
**Address**: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Team Lead, Client Experience

    1 month ago

    West Vancouver, Canada Sephora Full time

    **Job ID**: 232484 **Store Name/Number**: BC-Park Royal (0590) **Address**: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Team Lead, Client Experience

    1 month ago

    West Vancouver, Canada Sephora Full time

    **Job ID**: 209463 **Store Name/Number**: BC-Park Royal (0590) **Address**: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Team Lead, Client Experience

    4 weeks ago

    West Vancouver, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : West Vancouver - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 209463 - Date of publication: 2023.02.09 POSITION Team Lead, Client Experience PROFILE Job ID: 209463 Store Name/Number: BC-Park Royal (0590) Address: 796 Main Street, West...

  • Manager, Client Experience

    1 month ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 221313 **Store Name/Number**: BC-Pacific Centre (0528) **Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    1 month ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 221313 **Store Name/Number**: BC-Pacific Centre (0528) **Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    1 month ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 244030 **Store Name/Number**: BC-Robson Street (0846) **Address**: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes...

  • Manager, Client Experience

    1 month ago

    Vancouver, Canada BC Patient Safety & Quality Council Full time

    **Organization**: First Nations Health Authority (FNHA) **Location**: Sinclair Office 540-757 West Hastings St Vancouver (Hybrid or Remote)**About us**: The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as...

  • Manager, Client Experience

    4 weeks ago

    Metro Vancouver Regional District, Canada First Nations Health Authority Full time

    **FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...

  • Client Experience Coordinator

    1 month ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence,...

  • Client Experience Coordinator

    2 days ago

    Vancouver, Canada Weishaupt Design Group Full time

    Why work for us? At Weishaupt Design Group, we strive to make work a rewarding experience. As part of Weishaupt Design Group, you will be immersed in the world of design as a participant in a diverse, innovative team that lives our core values of collaboration, positivity, dependability, and courage. The success of our business is thanks to the amazing...

  • Guest Experience Manager

    1 day ago

    West Vancouver, Canada Hollyburn Country Club Full time

    ***: **KEY RESPONSIBILITIES**: - Ensure timely and effective two-way communication between Members, Management and staff - Act as the lead the “Manager on Duty” and manage the MOD program, where the Guest Experience Manager, along with other qualified individuals, are the active floor Manager from 1pm-9pm on weekdays, and 9am-9pm on weekends - Ensure...

  • Client Experience Coordinator

    1 month ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence,...

  • Advisory Agent

    4 weeks ago

    West Island, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Client Experience Coordinator

    4 weeks ago

    Vancouver, Canada Cartier Full time

    Reference Code: 95206**Client Experience Coordinator (Temporary Assignment) - Vancouver**: - Vancouver, BC, CA- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate...

  • Team Lead, Client Experience

    1 month ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 230627 **Store Name/Number**: BC-Pacific Centre (0528) **Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location....

  • Team Lead, Client Experience

    1 month ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 210800 **Store Name/Number**: BC-Robson Street (0846) **Address**: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location....

  • Team Lead, Client Experience

    1 month ago

    Vancouver, Canada RIMOWA GmbH Full time

    Company: Sephora Canada - Country / Region : Canada - City : Vancouver - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 230627 - Date of publication: 2023.06.20 POSITION Team Lead, Client Experience PROFILE Job ID: 230627 Store Name/Number: BC-Pacific Centre (0528) Address: 701 W Georgia Street,...

  • Team Lead, Client Experience

    1 month ago

    Vancouver, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : Vancouver - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 210800 - Date of publication: 2023.04.25 POSITION Team Lead, Client Experience PROFILE Job ID: 210800 Store Name/Number: BC-Robson Street (0846) Address: 1045 Robson Street,...

  • Client Experience Leader

    1 month ago

    Vancouver, BC, Canada Harry Rosen Inc Full time

    Client Experience Leader - Retail Manager page is loaded Client Experience Leader - Retail Manager Apply locations Vancouver time type Full time posted on Posted 10 Days Ago job requisition id R4624 It's fun to work in a company where people truly BELIEVE in what they're doing! Harry Rosen is a retailer of fine quality menswear with store locations...

  • Manager, Customer Experience

    4 weeks ago

    North Vancouver, Canada Capilano University Full time

    **Competition Number** - S181105P**Position Title** - Manager, Customer Experience - Client Services/ Help Desk**Position Number** - A99894**Employee Group** - Administrator**Position Status** - Regular Full-Time**Start Date** - 03/04/2024**End Date (if applicable)** **Department** - IT Services**Additional Notes** **Location** - North Vancouver**Working...