Technical Support Specialist

3 weeks ago

Mississauga, Canada BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Your role at Baxter**:
As a Technical Support Specialist, your role will involve providing expert assistance to customers, addressing their inquiries on our medical devices. You will need to troubleshoot any issues they may encounter, and deliver exceptional support to ensure their satisfaction. You will also be responsible for maintaining accurate records of customer interactions.

**What you'll be doing**:

- Provide mechanical and electrical troubleshooting, technical information, and determine requirements for satisfying internal and external customer interactions.
- Responsible for contacting and order management. This includes documenting and handling all capital customer interactions and capital field service work order requests.
- Update and follow-up via calling customers for final resolution, and customer satisfaction pertaining to their initial contact.
- Review service part orders in Order Management System.
- Document and track engineering part returns for failure analysis within the system.
- Provide support to field service, marketing, and sales team on new development, releases, upgrades, modification projects, and document reviews on products.
- Read, analyze, and interpret technical service manuals, technical bulletins, blue prints, and electrical schematic diagrams.
- May need to travel within U.S. & Canada for training.

**What you'll bring**:

- 2+ years of electrical and mechanical troubleshooting of medical devices or equivalent experience
- Technical call center help desk experience.
- Strong verbal and written communication skills
- Basic Computer literacy with understanding of word, excel, and PowerPoint.
- ** Bilingual in English & French required**

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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