IT Support Specialist

2 weeks ago


Mississauga, Canada WPinnova Full time

Reporting to the IT Manager, the IT Support Specialist will be responsible for diagnosing and providing technical assistance to users on common hardware issues, as well as providing technical support on our software systems Microsoft Dynamics 365. In addition, this role will be responsible for the maintenance and management of our infrastructure both on site and on the cloud. This is an excellent opportunity for an individual looking to further their career in IT working with an innovative organization looking to further their technological footprint within its business.

**Key Responsibilities**:

- Providing technical service to users by installing and configuring computer systems; diagnosing and providing solutions to hardware related issues.
- Providing support and training to users utilizing our Microsoft Dynamics 365 platform. Engaging in the development of training modules for new hires and providing frequent re-training on new software additions to existing users.
- Developing and customizing CRM to improve functionality for users as well as improve business processes.
- Maintain and support our Microsoft Azure (cloud) infrastructure by conducting regular checks and troubleshooting all issues.
- Monitor Veeam Backup & Replication system by conducting daily health checks and periodic failover tests.
- Aid in the development and upkeep of Power BI reports utilized by the organization.
- Procure IT supplies through the development of relationships with vendors and negotiations.
- Engage in the implementation of new software as required.
- Identify process improvements utilizing our existing technology.
- Ad-Hoc Tasks as required.

**Required Skills**:

- Bachelor’s degree in engineering, Information Technology, or related field.
- 2 - 4 years of experience required.
- Experience utilizing Microsoft 365 and supporting Azure (infrastructure-as-a-service (IaaS) and networking) is required.
- Prior experience with Business Central, Power BI and Microsoft CRM would be beneficial to this role.
- Strong team player with a “can-do” attitude and passion for excellence
- Attention to detail.
- Strong analytical skills
- Strong communication skills

Founded in 1998, WPInnova, is a proudly owned and operated Canadian company with roots and expertise that dates back more than 35 years in the conversion and manufacturing of Industrial and Food Packaging - Film and Foil. Our company exports its products throughout Canada, United States, and Europe through a wide range of qualified distributors.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- IT Support: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Mississauga, ON (preferred)

Work Location: In person

Application deadline: 2024-03-08
Expected start date: 2024-04-01



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