Technical Support Specialist Bilingual
2 weeks ago
Hydropool Inc, a world leading manufacturer of Hot Tubs and Swim Spas is searching for a **Technical Support Specialist**. Headquartered in Mississauga, Ontario, our products are sold through a 250+ retailer network in over 40 countries. Our success comes from delivering a top-quality product and outstanding support that continues to exceed consumer expectations.
The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.
**What you will do**:
- Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
- Provide verbal instruction and French translation as needed for repairing spas and installing accessories
- Perform service calls to the customer site as required
- Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products
- Write technical memos and product bulletins to keep dealers current on product updates
- Work with the QA department on continuous improvement of our products
- Provide the organization with analysis regarding problems reported from the field
**What you possess**:
- A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
- Working knowledge of mechanic components and electrical troubleshooting
- Demonstrated verbal and written communication skills. Fully fluent in French and English
- Excellent problem-solver, able to manage and resolve conflict
- Ability to work independently and effectively with co-workers and customers
- Knowledge of MS Office Suite, ERP systems
- Occasional travel, valid passport and driver’s license required
- Occasional overtime and weekend work may be required
- Understanding of electro-mechanical concepts is required
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
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