Current jobs related to Client Care Coordinator - Ottawa - CBI Health

  • Client Care Coordinator

    4 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Part-time Client Care Coordinator

    4 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Client Care Coordinator

    3 weeks ago

    Ottawa, Canada Home Instead Full time

    **Job description** The Client Care Coordinator is responsible for providing the highest level of quality service to all clients and family members that relate to client care, including Care Consultations with potential clients and family members, client/CAREGiver introductions, and Quality Assurance visits with existing clients. They use sales skills to...

  • Client Care Coordinator

    6 hours ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Job Title: Client Care CoordinatorWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.Key Responsibilities:Client Service: Provide exceptional customer service to clients, responding to...

  • Client Care Coordinator

    9 hours ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Job Title: Client Care CoordinatorWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.Key Responsibilities:Client Service: Provide exceptional customer service to clients, responding to...

  • Client Care Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Full-Time Client Care Coordinator Full-Time Client Care Coordinator Larga Baffin is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a Client Care Coordinator, you will play a vital role in ensuring the needs of our clients are met in a courteous and efficient manner. Job Summary The Client Care Coordinator will...

  • Client Care Coordinator

    4 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Job Title: Client Care CoordinatorWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.Key Responsibilities:Client Service: Greet and welcome clients, visitors, and service providers in a...

  • Client Care Coordinator

    3 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Job Title: Client Care CoordinatorWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.Key Responsibilities:Client Service: Greet and welcome clients, visitors, and service providers in a...

  • Client Care Coordinator

    4 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Job Title: Client Care CoordinatorWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.Key Responsibilities:Client Service: Greet and welcome clients, visitors, and service providers in a...

  • Client Care Coordinator

    5 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Salary: 23.03Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care CoordinatorLarga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents. A special thank you to all front-line...

  • Client Care Coordinator

    4 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    We are seeking a Client Care Coordinator to provide exceptional customer service and support to clients in a 24/7 facility. The Client Care Coordinator will be responsible for: * Greeting and ensuring a welcoming environment for clients, visitors, and service providers * Answering multiple incoming calls in a professional and courteous manner *...

  • Client Care Coordinator

    2 weeks ago

    Ottawa, Canada Larga Baffin Full time

    Salary: 23.03Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents. A special thank you to all front-line...

  • Client Care Coordinator

    4 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all...

  • Client Care Coordinator

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    Salary: 22.28 **_ Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents. _** **_A special thank...

  • Client Care Coordinator

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_ - Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._ - A special thank you to all front-line workers...

  • Client Care Coordinator

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all...

  • Client Care Coordinator

    3 months ago

    Ottawa, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Client Service Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    About Us We are a leading provider of home and community-based care services, dedicated to improving the lives of individuals in need. We partner with patients, families, healthcare professionals, and community organizations to deliver comprehensive and compassionate care. Position Overview As a Client Service Coordinator, you will play a vital role in...

  • Client Care

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    Salary: 22.28 Position Overview The Referrals Coordinator, under the direction of the Manager and Supervisor of Client Care, will primarily be responsible to support all client travel requests and appointment bookings. In addition, the Referrals Coordinator will be responsible for completing several administrative responsibilities to support the business....

  • Client Care

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    Position Overview The Referrals Coordinator, under the direction of the Manager and Supervisor of Client Care, will primarily be responsible to support all client travel requests and appointment bookings. In addition, the Referrals Coordinator will be responsible for completing several administrative responsibilities to support the business. Further, the...

Client Care Coordinator

4 months ago

Ottawa, Canada CBI Health Full time

As a Client Care Coordinator in the Nursing Program in Ottawa, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers, and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

**As a Client Care Coordinator, you will**:

- Use scheduling software effectively to fulfill patients’ care plans
- Provide field staff with accurate schedules on a daily basis
- Ensure care providers are scheduled effectively and efficiently
- Communicate effectively with care providers to ensure schedules are carried out
- Communicate with patients and families when schedule challenges arise, and problem-solve effectively
- Maintain accurate records of care provider availability
- Maintain continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation
- Escalate appropriate concerns or risks for review and/or follow-up.

**To take on the role of Care Coordinator, you must**:

- Have customer service experience
- Have computer skills
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detail-oriented, adaptable, and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented, and able to manage time and priorities
- Possess medical knowledge or medical background, and supervisory skills will be considered assets

**About CBI Health Group**:
CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and caregivers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.