Client Care Coordinator

4 months ago

Ottawa, Canada Home Instead Full time

**Job description**

The Client Care Coordinator is responsible for providing the highest level of quality service to all clients and family members that relate to client care, including Care Consultations with potential clients and family members, client/CAREGiver introductions, and Quality Assurance visits with existing clients. They use sales skills to determine each client’s initial needs and provide solutions in the form of a tailored plan of care. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction, and ultimately client retention. In addition, the Client Care Coordinator will work hand-in-hand with the team to ensure a positive, cohesive and supportive environment for all Key Players.

We will deliver, without exception, on every commitment we make to you and your loved ones. To us, it’s personal.

Primary Responsibilities:

- Reflect our Guiding Principles in every encounter to allow us to exceed every expectation of our CAREGivers & clients:

- Develop relationships with referral providers in residences where our clients and potential clients reside (retirement, LTC, hospice, hospital)
- Perform all phases of consultative sales process, including preparation and documentation, with all Care Consultations and Quality Assurance visits to ensure your confidence in your recommendation of appropriate Home Instead services and additional community resources
- Maintain and nurture existing referral accounts, including follow-up, as necessary.
- Travel in all areas of exclusive territory, prioritizing where support is required most
- Adhere to all procedures, specifically Care Consultations, Monitoring & Measurement of Service - Quality Assurance, Petty Cash Management, First Visit, and Service Complaints, as mandated by our Quality Management System.
- Ensure the needs of the client, family, employee, and company are consistently being met
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Work with other team members to coordinate various aspects of a client’s care
- Complete Care Consultations for clients, prepare the care plan, and enter and maintain client records in our operating system
- Conduct client/CAREGiver introductions with every new client
- Develop a Quality Assurance frequency plan which will be approved by the General Manager
- Execute the Quality Assurance frequency plan to ensure each client has QA visits and calls as per the plan
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with the General Manager, colleagues, and CAREGivers
- Meet weekly for team meetings and client care meetings, where previous weeks’ Care Consultations and Quality Assurance visits will be discussed, and critical numbers will be reported out on
- Participate in CAREGiver retention programs and coordinate CAREGiver of the month recognition
- Work independently, maintain confidentiality of information and meet deadlines
- Demonstrate consistent logic, rationality, objectivity, and common sense in decision making while anticipating the consequences of decisions. Discern when there is a need for quick decisions or more thorough assessments
- Generate new and creative approaches to problems
- Days of work will be Monday-Friday and include one Saturday per month
- Hours of work will be 8:30am-5:00pm, plus evenings as required to complete Care Consultations
- Must have a valid driver’s license and car, KM will be paid for all travel
- Other duties as assigned by the General Manager
- Report directly to the General Manager

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Licence/Certification:

- Driving Licence (required)

Work Location: In person

  • Client Care Coordinator

    7 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Part-time Client Care Coordinator

    7 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Client Care Coordinator

    4 days ago

    Ottawa, Canada Home Instead Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring...

  • Client Care Coordinator

    4 days ago

    Ottawa, Canada Seniors for Seniors Full time

    Company Description We are currently hiring a **Full Time Client Care Coordinator** to work out of our **Ottoawa **office. Seniors for Seniors (a division of Spectrum Health Care) is a non-medical home care agency proudly serving seniors for over 30 years. As an integral member of the Client Services team, the **Client Care Coordinator **is responsible...

  • Client Care Coordinator

    2 weeks ago

    Ottawa, Canada WS Audiology EMEA, LATAM & Canada Full time

    At HearCANADA, a division of WS Audiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team!_ Join our **Clinical Operations** team! We are now hiring a **Client Care Coordinator** for...

  • Client Care Coordinator

    1 week ago

    Ottawa, Canada CBI Health Full time

    As a Care Coordinator within our Personal Support Service department, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care...

  • Client Care Coordinator

    4 days ago

    Ottawa, Canada Silver Cross Ottawa Full time

    Client Care Co-Ordinator - Silver Cross The client care coordinator (CCC) reports to the store manager and works in the store on a full time basis during the 8:30am to 5:00pm store hours. The CCC greets showroom visitors, provides efficient courteous sales consultation and customer service and coordinates the day-to-day operations in the store. This role...

  • Client Care

    4 weeks ago

    Ottawa, Canada Dept_PhysLoc Full time

    Hi Everyone, Larga Baffin is hiring Position Overview The Client Care Coordinator is responsible to support customer base by resolving questions, concerns, and handling customer inquiries and complaints which are escalated from other departments. This role will also attempt to calm irate customers by explaining the situation while attempting to resolve the...

  • Client Care Coordinator

    1 week ago

    Ottawa, Canada WS Audiology EMEA, LATAM & Canada Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...

  • Client Care Coordinator

    6 days ago

    Ottawa, Canada Affinity Health Full time

    **Position Profile** As our client care coordinator, you will contribute to the success of Affinity Health’s team by delivering exceptional service during and after regular working hours. The Client Care Coordinator will act as the contact person for all staff and clients to ensure client and employee safety and continuity. As the Client Care...

  • Client Care Coordinator

    7 months ago

    Ottawa, Canada Larga Baffin Full time

    Salary: 22.28 **_ Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents. _** **_A special thank...

  • Client Care Coordinator

    7 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all...

  • Client Care Coordinator

    7 months ago

    Ottawa, Canada Larga Baffin Full time

    Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_ - Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._ - A special thank you to all front-line workers...

  • Client Care Coordinator

    4 days ago

    Ottawa, Canada Larga Baffin Full time

    **Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all...

  • Client Care Coordinator

    7 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Coordinator!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all...

  • Client Care Coordinator

    7 months ago

    Ottawa, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Client Care Coordinator Rpn

    1 month ago

    Ottawa, Canada At-Home Hospice Full time

    We are seeking a dedicated and proactive **Client Care Coordinator RPN** to join our team. In this role, you will be a point of contact for our clients and staff, ensuring their needs are met and fostering strong relationships. You will be responsible for aiding in the day-to-day operations of the company, in close communication with the other coordinators...

  • Client Care Coordinator

    4 weeks ago

    Ottawa, Canada Dept_PhysLoc Full time

    Position Overview The Client Care Coordinator is responsible to support customer base by resolving questions, concerns, and handling customer inquiries and complaints which are escalated from other departments. This role will also attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of their abilities....

  • Client Care

    4 weeks ago

    Ottawa, Canada Dept_PhysLoc Full time

    Hi Everyone, Larga Baffin is hiring Position Overview The Client Care Coordinator is responsible to support customer base by resolving questions, concerns, and handling customer inquiries and complaints which are escalated from other departments. This role will also attempt to calm irate customers by explaining the situation while attempting to resolve the...

  • Client Care Coordinator

    3 weeks ago

    Ottawa, Canada Home Instead Full time

    **Job description** The Client Care Coordinator is responsible for providing the highest level of quality service to all clients and family members that relate to client care, including Care Consultations with potential clients and family members, client/CAREGiver introductions, and Quality Assurance visits with existing clients. They use sales skills to...