Customer Experience Representative

4 weeks ago

Surrey, Canada Big Rock Sports Full time

Do you love the outdoors? Then Big Rock Sports is the place for you Big Rock Sports Canada, a leading distributor of fishing, hunting and camping equipment, is seeking an outstanding individual to join our team as a Customer Experience Representative in Surrey, British Columbia.

**Essential Duties and Responsibilities**:

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements
- Meet customer requirements through first contact resolution
- Prepare complete and accurate work and update customer file
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
- Effectively transfer misdirected customer requests to an appropriate party
- Contribute ideas on ways to resolve problems to better serve the customer
- Participate in activities designed to improve customer satisfaction and business performance
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Offer solutions to issues that are often non-standard/non-routine and require some clarification

**Qualifications**:

- High School education or GED
- Knowledge of basic computer operations
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Good listening and responding skills
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Possess insight into self and others
- Solid problem-solving skills
- Outdoor fishing and shooting sports experience a plus

**Team Members Enjoy the Following**:Comprehensive benefits package including: Medical, Dental, Vision, RRSP with match, Basic Life, AD & D, Long-Term Disability, Paid Vacation and Paid Holidays

Work with a team where the outdoors is more than a profession...It’s a passion

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- computer skills: 1 year (preferred)

  • Customer Service Representative

    3 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional customer...

  • Customer Service Representative

    5 days ago

    Surrey, Canada Basalite Concrete Products Full time

    _**POSITION TITLE**:_ Customer Service Rep - Surrey, BC - **REPORTS TO**:_ Customer Service Supervisor - **UPDATED**:_ Apr 2024 **CUSTOMER SERVICE REP.** ***: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process...

  • Customer Success Representative

    3 weeks ago

    Surrey, Canada Focus Acquisitions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Merit Kitchens Full time

    Do you have a passion for the kitchen cabinet industry? Are you looking for an exciting opportunity to work with a fun, innovative, and energetic team? **A QUICK LOOK AT THE ROLE**: At Merit Kitchens, the Customer Service Representative will be the first point of contact with our dealers and supporting businesses to provide them with solutions for any...

  • Customer Service Representative

    1 month ago

    Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time

    **Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with...

  • Seasonal Customer Experience Representative

    4 weeks ago

    Surrey, Canada Indigo Books & Music Full time

    Company Description **Location: South Surrey** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Representative

    2 weeks ago

    Surrey, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Seasonal Customer Experience Representative

    7 days ago

    Surrey, Canada Indigo Cultural Department Store Full time

    Company Description **Location: Indigo Langley** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Seasonal Customer Experience Representative

    4 weeks ago

    Surrey, Canada Indigo Books & Music Full time

    Company Description **5 AM AVAILABILITY REQUIRED** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Service Representative

    4 weeks ago

    Surrey, Canada Highland Foundry Ltd. Full time

    **Customer Service Representative** Highland Foundry Ltd. - Surrey, BC V4N 3N6 **Department Sales & Marketing** **Job Title: Customer Service Representative** **Reports to GM and in dotted line to Sales & Customer Service Manager** Highland Foundry Ltd. (HFL) is a world-class manufacturer of steel and stainless-steel castings for heavy industrial use. As...

  • Customer Service Representative

    4 weeks ago

    Surrey, British Columbia, Canada Lock Search Group Full time

    Customer Service RepresentativeSurrey, BCThe level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around...

  • Customer Service Representative

    2 months ago

    Surrey, British Columbia, Canada Lock Search Group Full time

    Customer Service RepresentativeSurrey, BCThe level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around...

  • Customer Service Representative

    2 weeks ago

    Surrey, British Columbia, Canada Lock Search Group Full time

    Customer Service RepresentativeSurrey, BCThe level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around...

  • Customer Service Representative

    2 weeks ago

    Surrey, British Columbia, Canada Merit Kitchens Full time

    Do you have a passion for the kitchen cabinet industry? Are you looking for an exciting opportunity to work with a fun, innovative, and energetic team?A QUICK LOOK AT THE ROLE:At Merit Kitchens, the Customer Service Representative will be the first point of contact with our dealers and supporting businesses to provide them with solutions for any urgent...

  • Customer Service Representative

    4 weeks ago

    Surrey, Canada LANTRAX LOGISTICS LTD Full time

    **Are you an enthusiastic, customer-focused individual who is looking for growth in the logistics and international transportation industry?** **Join Lantrax Logistics’ fast-growing team as a Customer Service Representative!** **About You** You’re a hard-working professional with a demonstrated ability to provide exceptional service and make a lasting...

  • Customer Experience Associate

    2 weeks ago

    Surrey, British Columbia, Canada LASIK MD Full time

    See if you are our next:CUSTOMER EXPERIENCE ASSOCIATEWorking for LASIK MD (_a partner of Vision Group Canada_) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while...

  • Customer Service Representative

    2 days ago

    Surrey, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative/cashier

    2 weeks ago

    Surrey, Canada Basalite Concrete Products Full time

    _**POSITION TITLE**:_ Customer Service Rep - Surrey, BC - **REPORTS TO**:_ Customer Service Supervisor - **UPDATED**:_ Apr 2024 **CUSTOMER SERVICE REP.** ***: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process...

  • Customer Service Representative

    3 weeks ago

    Surrey, Canada Hörmann Canada Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Mac Industrial Exhaust Shop Inc. Full time

    **Job Summary**: We are seeking a Customer Service Representative to join our team. The CSR is the first contact the customer has with the company either in-person or by phone. S/He creates a positive and professional image for the company and provide a positive experience for the customer. S/He assists in the business development and sales activities. The...