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Customer Service Representative

3 months ago

Surrey, British Columbia, Canada Lock Search Group Full time
Customer Service RepresentativeSurrey, BCThe level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around the world is looking for a Customer Service Representative to join their Surrey office.
As a Customer Service Representative, you will be reporting to the Customer Service Manager. Your priorities will be Customer Experience, Shipment Management and Client Communication.Responsibilities:
  • Order Entry & Management
    • Receive information from clients and enter orders
    • Send order information to logistics for carrier assignment
    • Trace shipments through to delivery
    • Advise supervisor if anything goes awry on any shipment
    • Send daily reporting to clients
    • Ensure files are complete and accurate and get invoiced in a timely manner
  • Carrier Communication
    • Fax carriers load contracts on each load
    • Follow up with carriers to ensure they are clear on what is required and can meet the requirements
    • Report any carrier issues to your supervisor
    • Ensure payables are complete and accurate on every file
  • Client Support
    • Work with clients on any issues regarding their transportation
  • Team Support
    • Work with other members of the Customer Service team as required
    • Clean up existing zones and terminals
  • Fuel Surcharge
Qualifications:
  • 5+ years of related experience
  • Good people and communication skills
  • Organized
  • Strong time management skills with the proven ability to multitask
  • Strong work ethic and superior attention to detail
  • Ability to prioritize
  • Expert knowledge of Microsoft Office & Strong computer skills
  • College / University Diploma in a related field is an asset.

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