Customer Service Representative
6 months ago
**Job Summary**:
We are seeking a Customer Service Representative to join our team. The CSR is the first contact the customer has with the company either in-person or by phone. S/He creates a positive and professional image for the company and provide a positive experience for the customer. S/He assists in the business development and sales activities. The CSR is also the last contact the customer has with the company, setting up pick-ups/deliveries, providing invoices and collecting payment.
**Responsibilities**:
- Assist customers with product information, pricing and availability
- Process invoices, orders, returns and exchanges accurately in the system
- Collect payment from the customer and updates the system
- Ensures all required parts and materials are ready for prep for upcoming jobs
- Notifies the customer of job completion or of any expected delays
- Resolve customer concerns effectively and efficiently
- Perform data entry tasks to update customer records
- Arrange outgoing shipments of completed products
- Receiving of incoming shipments
**Qualifications**:
- Previous experience in sales or customer service is preferred
- Experience in the manufacturing, welding or automotive service industries is an asset
- Excellent verbal and written communication skills in English
- Ability to communicate clearly and effectively with customers
- Proficient in data entry and navigating computer systems
Pay: From $28.00 per hour
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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