Customer Service Representative

4 days ago

Surrey, Canada Basalite Concrete Products Full time

_**POSITION TITLE**:_

Customer Service Rep
- Surrey, BC
- **REPORTS TO**:_

Customer Service Supervisor
- **UPDATED**:_

Apr 2024

**CUSTOMER SERVICE REP.**

***: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process information in response to inquiries, concerns and requests about products and services. Performance of other related duties as required.

**SUPERVISION RECEIVED**: General supervision

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:include the following. Other duties may be assigned.
- Process orders and change-orders received from customers and Sales Representatives, set-up sales order, payers, and essential data in SAP for initial order.
- Take phone orders in a prompt and courteous manner.
- Perform dispatch duties and serve as back-up Dispatcher as required.
- Provide marketing support for samples, catalogs and information requests. Maintain marketing inventory
- Works with Outside Sales Teams to coordinate customer requests and to help provide superior customer service.
- Participate in semi-annual inventory counts.
- All other duties and responsibilities assigned from time to time by the company or its designated representatives.
- Abide by all safety rules set forth by the company and governmental regulatory agencies and ensure that hazardous conditions are reported and corrected.

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school education or equivalent required, some college level courses are beneficial.
- Two years customer service experience preferred, experience in the concrete block, pavers and/or sack industry are preferred. Marketing skills an asset.
- Must have strong computer skills, especially in Excel, Word and Outlook. SAP experience an asset.
- Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
- Must have strong communication, teamwork, decision-making and interpersonal skills.
- Demonstrated commitment to consistently delivering the highest quality customer service**.**
- Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.
- Requires good reading, writing and mathematical skills.

**PHYSICAL DEMANDS **The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing, walking, sitting, talking/listening, reaching with hands and arms
- Lift and/or move up to 25 pounds.
- Regular attendance is required.

**WORK ENVIRONMENT **The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Office environment with moderate noise.
- Indoor and outdoor weather conditions.

**Salary**: $22.60 per hour

Expected hours: 80 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15

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