Customer Service Representative

2 weeks ago


Surrey, British Columbia, Canada Lock Search Group Full time
Customer Service RepresentativeSurrey, BC
The level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around the world is looking for a Customer Service Representative to join their Surrey office.

As a Customer Service Representative, you will be reporting to the Customer Service Manager. Your priorities will be Customer Experience, Shipment Management and Client Communication.
Responsibilities:
  • Order Entry & Management
    • Receive information from clients and enter orders
    • Send order information to logistics for carrier assignment
    • Trace shipments through to delivery
    • Advise supervisor if anything goes awry on any shipment
    • Send daily reporting to clients
    • Ensure files are complete and accurate and get invoiced in a timely manner
  • Carrier Communication
    • Fax carriers load contracts on each load
    • Follow up with carriers to ensure they are clear on what is required and can meet the requirements
    • Report any carrier issues to your supervisor
    • Ensure payables are complete and accurate on every file
  • Client Support
    • Work with clients on any issues regarding their transportation
  • Team Support
    • Work with other members of the Customer Service team as required
    • Clean up existing zones and terminals
  • Fuel Surcharge
Qualifications:
  • 5+ years of related experience
  • Good people and communication skills
  • Organized
  • Strong time management skills with the proven ability to multitask
  • Strong work ethic and superior attention to detail
  • Ability to prioritize
  • Expert knowledge of Microsoft Office & Strong computer skills
  • College / University Diploma in a related field is an asset.


  • Surrey, British Columbia, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction.The Customer Service Representative will have a high level of customer service...


  • Surrey, British Columbia, Canada T.K. Graphics Full time

    About the Job:T.K. Graphics, a Surrey-based print house, is looking for an enthusiastic Customer Service Representative (CSR) that have an aptitude for learning and is interested in working and growing within the printing industry. Growth opportunities are available within our organization.T.K. Graphics embodies the new definition of print, introducing...


  • Surrey, British Columbia, Canada T.K. Graphics Full time

    About the Job:T.K. Graphics, a Surrey-based print house, is looking for an enthusiastic Customer Service Representative (CSR) that have an aptitude for learning and is interested in working and growing within the printing industry. Growth opportunities are available within our organization.T.K. Graphics embodies the new definition of print, introducing...


  • Surrey, British Columbia, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...


  • Surrey, British Columbia, Canada Holland Imports Inc. Full time

    Company DescriptionHolland Imports Inc., established in 1973, is a leading independent wholesaler in Surrey, BC, offering quality tools, hardware, seasonal products, and accessories. With a history rooted in fair and honest business practices, Holland Imports is committed to creating value for customers through competitive pricing and excellent customer...


  • Surrey, British Columbia, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...


  • Surrey, British Columbia, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone -...


  • Surrey, British Columbia, Canada Altium Packaging Canada, Inc. Full time

    _Altium Packaging, Our Culture Differentiates Us_We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers._ Our Guiding Principles_ Act with Integrity & in Compliance...


  • Surrey, British Columbia, Canada Raydar Autobody Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you Sunnyside Auto Body is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative.About Sunnyside Auto Body:At Sunnyside Auto Body, we are more than just a repair...


  • Surrey, British Columbia, Canada Big Rock Sports Full time

    Do you love the outdoors? Then Big Rock Sports is the place for you Big Rock Sports Canada, a leading distributor of fishing, hunting and camping equipment, is seeking an outstanding individual to join our team as a Customer Service Representative in Surrey, British Columbia.Essential Duties and Responsibilities: Greet customers in a courteous, friendly, and...


  • Surrey, British Columbia, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone -...


  • Surrey, British Columbia, Canada Sunrise Farms Full time

    Sunrise Farms is a group of companies with primary focus in the poultry industry.From our hatcheries to our "ready to eat" state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our...


  • Surrey, British Columbia, Canada Altametrics Full time

    Company Overview Trusted by major players throughout the industry, Inspirigent Consulting Services Inc., a subsidiary company of Altametrics, has been a leading provider of SAAS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business critical...


  • Surrey, British Columbia, Canada Gateway Mechanical Services Full time

    Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for youThe Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians' work orders; dispatching them to ensure Gateway...


  • Surrey, British Columbia, Canada Altametrics Full time

    Company OverviewAre you ready to take the next step and join the winning team? At Inspirigent Consulting Services Inc., no challenge is too big for us, and we function as a team to solve problems, collaborate on ideas, and empower others to dream big We offer a very exciting, friendly, and energetic working environment filled with constant new challenges,...


  • Surrey, British Columbia, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone -...


  • Surrey, British Columbia, Canada Hi-Tech Glazing Supplies Full time

    Large International Glass Hardware specialist in a major growth mode is looking for an Inside Sales/Customer Service Representative. A high paced atmosphere in a team oriented environment needs a multi-tasking individual. Previous experience in the Glass & Glazing or Window & Door industry is considered a major asset. Large potential for career growth within...


  • Surrey, British Columbia, Canada Scotiabank Full time

    Requisition ID: 170432Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the role:As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...


  • Surrey, British Columbia, Canada Finning Full time

    Description : Provides efficient and effective customer service at the rental counter ensuring company standards are met Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner Performs inside sales of all products and services, including rentals that the company offers Draws up rental and sales contracts ...


  • Surrey, British Columbia, Canada SM Cyclo of Canada, Ltd. Full time

    About Us:Essential Functions (other duties may be assigned):Answer incoming telephone calls, respond to customer inquiries and enter orders into computer system in a timely manner. Provide support to high profile customers and coordinate large/complicated orders. Ensure Opportunities and Cases are kept updated in CRM system. Keep Outside Sales updated on...