Field Service Technician Canada

6 months ago


Montréal, Canada AB Graphic International Full time

**CANDIDATE MUST RESIDE IN CANADA**

**Please note our home office is in Elgin, IL USA**

A B Graphic International

**Main Purpose of role**
- Proficiently install and maintain a diverse array of AB Graphic equipment on-site, offering comprehensive operator training and diligent post-installation support. This role may involve physical demands and operating within confined spaces.
- Expertly troubleshoot all aspects of the AB Graphic equipment, addressing mechanical, electrical (both high and low voltage AC/DC), and software-related issues both on-site and remotely via phone.
- Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing and executing on-site repairs.
- Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site.
- Identify and procure parts and services from local suppliers that align with or surpass ABG standards and specifications, whether stationed at our Elgin, IL facility or on a customer's premises.
- Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements.
- Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.
- While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the refurbishment of in-house equipment.
- Run machines for Customer demonstrations and factory acceptances

**Main Tasks**
- Produce timely and detailed service reports
- Completion of install and modification reports direct to manufacturer
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customer
- Available to travel any time unless vacation time is requested
- Offer support if applicable to other members of staff.

**Key Skills**
- Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules
- Web handling experience
- Passport and Clean driving record
- Ability to lift up to 55 pounds
- Ability to stand on your feet up to 8 hours a day
- Great communication skills to work with customers
- Great mechanical aptitude
- Electrical aptitude
- Proven Field Service experience
- Computer literate
- High school diploma or GED equivalent
- Technical degree or certification

**Personal Attributes**
- Ability to work alone or within a team
- Able to prioritize and meet deadlines
- Organized
- Time management
- Can do attitude
- Methodical approach to problem solving
- Courteous and professional at all times
- Effective communication
- Willingness to travel

**Responsible For**
- Health and Safety of Self and Colleagues
- Following Company rules, policies, and procedures
- Electronic equipment
- Tools and inventory
- Maintaining any and all items supplied by AB Graphic

**Reports To**
- Service Manager
- Operations Manager

**Ad Hoc**
- This list is not exhaustive and you may be required to carry out other reasonable tasks at your manager’s request within your competence.

**Benefits**
- Competitive Salary
- Health, dental and vision insurance
- Life Insurance
- Long term disability
- 401k with match
- 20 days paid vacation
- Tools/laptop/phone
- Company vehicle
- FSA

**Applicants**:



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