Field Service Technician

6 months ago

Montréal, Canada Quench USA Full time

**About Quench Canada**

Quench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including filtered water, ice, and even sparkling water. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to thousands of businesses across the country.

**Culligan 5C Values**:
**Culligan as One**

**Customers come first**

**Commitment to Innovation**

**Courage to do what's right**

**Consistently deliver exceptional results**

**Quench Field Service Profile**

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

**What you are great at doing**:

- Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
- Completing assigned installation and service routes in an efficient manner.
- Troubleshooting product for required repairs.
- Communicating with your supervisor, customer service, dispatch, and other team members.
- Following company inventory and tracking procedures.
- Completing necessary paperless and paper-based procedures
- Promoting and practicing proper safety procedures and correct use of company tools.
- Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
- Visually inspect for leaks and malfunctions
- Following company and customer safety policies and procedures
- Maintaining and complying with company vehicle maintenance policy and procedures

**What you need to be successful**:

- Accredited high school diploma, business or trade school, or GED required.
- Must possess a valid driver’s license and with acceptable driving record.
- Must be able to pass pre-employment tests, including background check, criminal records, driver’s record check.
- Basic computer skills.

**What you bring to the team**:

- A strong mechanical aptitude and problem-solving skills.
- Strong interpersonal skills, and a focus on customer satisfaction.
- Basic plumbing and construction knowledge is an asset.
- Water or Coffee systems experience is desirable.

**Physical Requirements**:

- Ability to maintain proper attendance and punctuality standards.
- Capable of lifting, pushing, and pulling up to 70lbs.
- Capable of ascending/descending ladders.
- Working in kneeling, crouching, or bending positions.
- Able to work with hand and power tools.
- Work in high places and noisy, hot, cold, and tight environments.

**Benefits & Perks**:

- Company vehicle, fuel card & phone
- Health, Dental, Vision Benefits
- Life Insurance
- Disability Coverage
- RRSP Matching Program
- Generous Vacation and Leaves Policy
- Employee Referral Bonuses
- Hands-on training

**Employee Referral Program**

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program - an innovative initiative designed to recognize and reward your contributions to our growing team.

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