Field Service Technician

6 months ago

Montréal, Canada Stryten Energy Full time

Overview:
Service vehicle and iPad provided Quarterly bonus based on performance objectives

Working within the Stryten Canada Industrial Battery Division, the Field Service Technician is responsible for the repair and preventative maintenance of batteries and chargers in a timely and efficient manner. Working at the customer’s site, typically a warehouse, you will diagnose and repair forklift batteries to enable customers' success. This is a hands-on job troubleshooting batteries - don't have forklift experience, we will trainVéhicule de service et iPad fournis Bonus trimestriel basé sur les objectifs de performance

Travaillant au sein de la division des batteries industrielles de Stryten Canada, le technicien de service sur le terrain est responsable de la réparation et de l'entretien préventif des batteries et des chargeurs de manière rapide et efficace. En travaillant sur le site du client, généralement un entrepôt, vous diagnostiquerez et réparerez les batteries des chariots élévateurs pour permettre le succès des clients. Il s'agit d'un travail pratique de dépannage des batteries - si vous n'avez pas d'expérience avec les chariots élévateurs, nous nous formerons

**Responsibilities**:
Customer and On-Site Interaction:

- Conduct repairs, preventative maintenance, and audit work according to company policies and procedures
- Represent Stryten Canada in a neat and professional manner in accordance with Stryten Canada standards
- Convey all information to the proper contact at the customer’s location to ensure customer satisfaction
- Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Canada
- Actively promote point-of-sale items and allied products and services
- Prepare core/scrap batteries at customer site for shipment as necessary
- Recognize and recommend safety and OSHA/EPA issues

Paperwork:

- Ensure work order, Warranty/PIR forms, and inventory control forms are filled out properly and submitted in a timely manner (within 24 hours)
- Complete time sheets and call logs on a daily basis and submit weekly
- Work closely with the Director and Service Coordinators to arrange service schedule, to convey issues, and submit all paperwork

Additional Responsibilities:

- Handle customer issues and ensure timely and effective resolutions
- Escalate issues as needed to appropriate manager(s)
- Proper use of company funds and assets in the execution of the job
- Help out where needed (Shop) or as directed by Management
- Work closely with and assist other Stryten Canada Technicians and Stryten Canada Sales staff
- Participate in customer and internal meetings and training as needed
- Occasional Overnight travel may be required
- Additional responsibilities as required
- Interaction client et sur site:

- Effectuer des réparations, une maintenance préventive et des travaux d'audit conformément aux politiques et procédures de l'entreprise.
- Représenter Stryten Canada de manière soignée et professionnelle conformément aux normes de Stryten Canada
- Transmettre toutes les informations au contact approprié chez le client pour assurer la satisfaction du client
- Pratiquer la sécurité et un bon entretien sur le site du client, en magasin et en toutes circonstances lorsque vous représentez Stryten Canada
- Promouvoir activement les articles de point de vente et les produits et services connexes
- Préparer les batteries principales/rebutées sur le site du client pour l'expédition si nécessaire
- Reconnaître et recommander les problèmes de sécurité et de l'OSHA/EPA

Formalités administratives:

- S'assurer que les bons de travail, les formulaires de garantie/PIR et les formulaires de contrôle des stocks sont correctement remplis et soumis en temps opportun (dans les 24 heures)
- Remplir quotidiennement les feuilles de temps et les journaux d'appels et les soumettre chaque semaine.
- Travailler en étroite collaboration avec le directeur et les coordonnateurs de services pour organiser le calendrier des services, transmettre les problèmes et soumettre tous les documents.

Responsabilités supplémentaires:

- Gérer les problèmes des clients et assurer des résolutions rapides et efficaces
- Transmettre les problèmes si nécessaire au(x) gestionnaire(s) approprié(s)
- Utilisation appropriée des fonds et des actifs de l'entreprise dans l'exécution du travail
- Aider si nécessaire (boutique) ou selon les directives de la direction
- Travailler en étroite collaboration avec et aider les autres techniciens de Stryten Canada et le personnel des ventes de Stryten Canada.
- Participer aux réunions et formations clients et internes selon les besoins
- Des déplacements de nuit occasionnels peuvent être nécessaires
- Responsabilités supplémentaires selon les besoins

Qualifications:
**Required Skills**:

- Minimum High school diploma or equivalent
- Possess Commercial Drivers License with clean drive

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