Field Service Technician

3 months ago

Montréal, Canada Powell Full time

As a top player in Switchgear and E-house Manufacturing and field servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth, personal development & industry expertise. At Powell, we provide a comprehensive salary package, RRSP matching, extensive benefits and job training all within a professional & friendly working environment.

Based out of our Montreal location, the **Field Service Technician **is responsible for providing top level service to Powell customers that will ensure repeat business and total customer satisfaction; training and mentoring technicians in the assigned area and others as required; interpreting test data and making recommendations as to the corrective actions that need to be taken. He or she will be responsible for working on large and complicated projects. They would be expected to secure new business opportunities and gather information on customer future plan for return business and sales opportunities, grow project scope. Estimating knowledge for both equipment and field service.

**Essential Responsibilities**

Adhere to Powell
- s current safety and quality standards.
- Actively pursue sales opportunities via cold calling, using existing customer base through on-site customer meetings, focus on targeted accounts, execute customer presentations, and focus on closing field service opportunities.
- Manage on-site project team in completing all site documentation in a timely manner; including but not limited to, weekly time sheets, signed service and repair order, materials used and report writing.
- Review project scope of work and material for each project.
- Provide regular and clear communication regarding work schedules to internal and external customers.
- Maintain flexible work hours, which will include over time and weekend support.
- Comply with Powell'˜s standard operating procedures, documentation processes, safety processes and protocols.
- Coordinate with Powell Project management, customers, vendors, and labor support in a professional and customer-centric manner.
- Able to work in different roles of individual support to managing small crews.
- Able to provide solutions to customers in support of sales.
- Manage safety requirements for assigned region and team.
- Review test reports from projects for accuracy and provide recommendations to customers from deficiencies on test reports as a deliverable.
- Demonstrate ability to manage tasks, commitments, and deadlines as it pertains to assigned tasks, communications with customers, and internal customers

**Common projects include**:

- Switchgear and PCR installations and advisory.
- Troubleshooting mechanical and electrical repair issues.
- Troubleshooting basic electrical repair issues within the switchgear.
- Perform performance testing on Powell equipment and components, including but not limited to; insulation testing (megger testing), Ductor, Hi Potential testing, torque tests and mechanical / functional testing, Commissioning & Start-Up
- Perform regular inspections of any issued vehicle or calibrated equipment/tools.

**Job Requirements**
- Requirements include 7+ years as a shop / electrical field service engineer. They must exhibit working knowledge of advanced electrical industry manufacturing standards & electrical systems, working knowledge of both factory testing standards and NETA MTS & ATS standards.

**Additional requirements include but are not limited to**:

- Working knowledge with using the following test equipment: Hi potential, DLRO, TTR, EZ CT, Multi-meter, dial caliper, relay test set, PF test set, Breaker Timing test set.
- Must demonstrate working knowledge with the use of various hand tools and mechanical adaptability.
- Must have accelerated verbal and written communication skills.
- Proficiency in problem solving.
- Willing to attend in-house and out-side training.
- Willing to travel up 70% of the year.
- Demonstrate ability to read and interpret plan sets and one line diagrams.
- Must complete and pass the Powell Factory Certified Technician program.
- Communicate to customers about project execution plans.
- Must obtain / possess NICET II or higher and maintain for duration of employment.

**Working Conditions**
- The Field Service Engineer will perform duties in an industrial environment. This position requires services both locally and across the Continental US, some international may be required. It is the policy of Powell Service Division to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents.
- In addition, employees will be required to complete and pa

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