Field Service Technician

6 months ago


Montréal, Canada Canon Canada Full time

**Field Service Technician - Montreal**

Your passion for troubleshooting hardware and mechanical inclination will be key in providing maintenance and service to our customers. You will perform
** installs, deinstalls, relocations, and corrective and preventative maintenance** for complex printer solutions. If you love working with your hands, this could be the right role

If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family

In this role, you will be responsible for providing maintenance and service to the customer base
**across Montreal** (rotating on-call schedule).

**Key Responsibilities**:

- ** Fluently bilingual (English/French)**:

- Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
- Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
- Escalating unresolved problems according to predefined service procedures and as per escalation process
- Performing installations, deinstallations, and/or relocations at customer site
- Obtaining necessary training necessary to remain current on all technical aspects of PPS systems
- Maintaining parts inventory, diagnostic and physical tools

**To Succeed, You Will Need**:

- Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
- Mechanically inclined and some technical service experience
- Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
- Excellent project and process management
- Basic computer, technical and equipment operation skills
- Exemplary time management and multi-tasking skills
- ** Occasional travel outside of territory is required**:

- ** Ability to work on a rotating 24/7 schedule**:

- ** Valid drivers License and access to a reliable vehicle**

**Why Join?**

**REMOTE WORK**
- This position offers a **Virtual** work schedule. You will be **100% remote** and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.

**Technicien d’entretien sur le terrain - Montréal**

Votre passion pour le depannage du materiel et votre penchant pour la mecanique seront essentiels pour assurer la maintenance et le service de nos clients. Vous effectuerez des installations, des desinstallations, des relocalisations et de la maintenance corrective et preventive pour des solutions d'imprimantes complexes. Si vous aimez travailler avec vos mains, c'est peut etre le poste qu'il vous faut

Si c'est le cas, lisez la suite car nous avons peut-etre la bonne opportunite pour vous en tant que membre de la famille Canon Canada

Dans ce rôle, vous serez responsable de l'entretien et du service à la
**clientèle à Montréal** (horaire rotatif sur appel).

**Principales responsabilités**
- Effectuer la maintenance corrective et préventive des systèmes d'impression qui comprennent les imprimantes et les équipements et logiciels de pré et post-production sur le site du client et/ou dans la région.
- Maintenir une excellente satisfaction du client, établir des relations solides et respecter les accords de niveau de service du client afin que la société ne soit pas pénalisée.
- Faire remonter les problèmes non résolus conformément aux procédures de service prédéfinies et au processus de remontée des informations.
- Effectuer des installations, des désinstallations et/ou des relocalisations sur le site du client.
- Obtenir la formation nécessaire pour rester au courant de tous les aspects techniques des systèmes PPS
- Maintenir un inventaire des pièces, des outils de diagnostic et des outils physiques.

**Pour réussir, vous devrez**:

- Diplôme d'employé ou diplôme d'une école professionnelle ou technique en électricité ou en mécanique.
- Avoir un penchant pour la mécanique et une certaine expérience du service technique
- De solides compétences analytiques sont nécessaires pour examiner l'équipement, analyser les problèmes et dépanner les systèmes.
- Excellente gestion



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