Coordinator

3 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:June 1st, 2023

**LOCATION**:Toronto, ON - McEwan, Positive Service Coordination

**COMPENSATION**:$54,488- $70,050 Annually Prorated

**CONTRACT DURATION**:1 year

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Coordinator - **Positive Service Coordination**.**

**JOB SUMMARY**:
To Coordinate the overall service delivery and day-to-day operations of the housing and support programs at a specific site. To provide a range of assistance and support in facilitating the transition from being homeless to having stable housing for those who identify as HIV+ or Transgender, with mental health &/or substance misuse.

**WHAT YOU WILL DO**:

- Assessing the individuals referred to the program as to their appropriateness and then determining their daily living requirements or needs; negotiating a plan of support and recovery which includes identifying the priorities, goals and required supports for their transition from homelessness to stable housing, in conjunction with other professionals and staff; re-evaluating the level of support provided and interviewing members as to their suitability for alternate and partner supports; participating on case conferences and providing case management services to those who require these services; liaising with other service providers as needed; maintaining and enhancing current partnerships.
- Promoting the personal empowerment of each resident by building a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, (e.g. Hygiene, shopping, cooking, medication management, cleaning, budgeting); establishing and maintaining a support network of social, family, medical and psychiatric community links and resources; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; providing 24 hour crisis support on a rotational basis through a pager or similar system; mediating issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues with residents to ensure resolution;
- Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; supervision of staff; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities, identifying staffing issues;
- Monitoring the operations of the site and ensuring compliance with property standards and fire codes; co-ordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
- Participating in the annual program planning process which includes ensuring regular partnership meetings and maintaining the MOU, operating plan, client satisfaction feedback process, and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required;
- Organising and participating in meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the houses; conducting and facilitating group meetings; providing other related assistance as required.

**WHAT YOU WILL DO**:

- Knowledge is required of the issues faced by adults with special needs and of a marginalised client group which can include addictions, cognitive impairments, HIV/AIDS and mental health-specifically Trauma.
- Experience in program development, planning and evaluation. An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
- Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the clients in some highly personal areas.
- Advocacy skills with knowledge of local community agencies and other professional services avail

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