Coordinator

2 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:November 30th, 2023

**LOCATION**:Toronto, ON - Railside Hub

**COMPENSATION**:$56,806 - $72,368 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring **a Coordinator.**

**JOB SUMMARY**:
The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Community Case Management Program. This includes providing clinical consultation, coaching and support to staff, program administration, group facilitation and liaising with program partners. This position will support and oversee a variety of activities related to both Peer Support and Case Management. The position requires a qualified Case Manager with leadership skills, strong facilitator skills and the ability to support their peers in their day-to-day roles. The Coordinator will also provide direct service to a reduced caseload of 5-8 clients.

**WHAT YOU WILL DO**:
In conjunction with the Program Manager, the position facilitates the operation by:

- Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.
- Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through engagement, coaching, mentoring, and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbors, teaching conflict resolution; following-up on issues with clients to ensure resolution;
- Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
- Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety LOFT Community Services Job Description standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
- Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required.
- Organizing and participating in client meetings or other group activities which promote the well-being of the residents and the smooth operation of the service; providing other related assistance as required.
- Carry a small caseload between 5-8 clients, which will require the Coordinator to drive to clients homes, meet in the hospitals etc.

**WHAT YOU BRING**:
Must Haves
- Minimum 5 years progressive experience in the adult mental health case management services sector, plus experience in leadership and/ or training
- Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS.
- Experience in program development, planning and evaluation.
- An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
- Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients
- Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the clients in some highly personal areas.
- Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to e

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