Salesforce Analyst

1 week ago

Toronto, Canada Info-Tech Research Group Inc. - Canada Full time

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Info-Tech Research Group is seeking a skilled and motivated Salesforce Analyst with a strong background in Salesforce to join our team. As a Salesforce Analyst, you will collaborate with a variety of business stakeholders, including senior leadership to gather and analyze requirements, design, and deliver optimized Salesforce solutions that align with Info-Tech’s business objectives and that drive business value.

**Why join us?**
- We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
- We are in the Top 3 on LinkedIn's Top Companies List in Canada.
- Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
- We provide financial support for professional development and training.

**Requirements Gathering and Analysis**:

- Work with business stakeholders to elicit, document, and prioritize business requirements for Salesforce and related systems.
- Conduct thorough analysis of existing business processes to identify areas for improvement and optimization.
- Translate complex business needs into clear and actionable requirements for technical implementation.

**Solution Design**:

- Collaborate with the technical team to design and propose solutions that leverage the capabilities of Salesforce to meet business requirements.
- Create comprehensive documentation, including process flows, user stories and acceptance criteria, functional requirements,

**Cross-Functional Collaboration**:

- Work closely with business users, system administrators, project managers, and developers to identify risk, address questions, resolve issues, and drive successful project delivery.
- Collaborate with development, testing, and deployment teams to ensure accurate implementation of designed solutions.
- Participate as active member of scrum team and in all Agile ceremonies.
- Develop and execute test plans to validate that Salesforce solutions meet specified requirements, and troubleshoot issues during testing and user acceptance phases.

**Training and Support**:

- Provide end-user training and support to ensure successful adoption and utilization of Salesforce solutions.
- Assist in the creation of user documentation and training materials.

**Salesforce Administration**
- Design, document, build, test and deploy enhancements to Salesforce.
- Develop and maintain reports & dashboards to improve system usability.
- Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
- Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
- Maintain users, roles, profiles, security settings, access settings, and sharing rules.
- Implement best practices with regards to system maintenance, configuration, development, testing, and data integrity.

**Education and Qualifications**
- Bachelor's Degree or equivalent experience required.
- Salesforce certification required.

**Experience and Skills**:

- 3-5 years of proven experience as a Business Analyst with a focus on Salesforce implementations.
- Excellent communication skills to build trust and interact effectively with both technical and non-technical stakeholders.
- Demonstrate a customer first mind-set.
- Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
- Critical thinker able to evaluate situations objectively, consider different perspectives, and make informed decisions.
- User-centered approach to design of solutions.
- Detail-oriented and data-driven mindset with a commitment to delivering high-quality results.
- Flexibility and resilience when working with changing priorities within the business.
- Effective time management capabilities to balance multiple projects with a commitment to meeting deadlines.
- Proficient in Microsoft Office Suite, intermediate Excel knowledge.
- Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._

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