Operations Manager

4 months ago

Courtenay, Canada Holistic Emergency Preparedness and Response Full time

_Holistic Emergency _
- Preparedness & Response _

**Position Title**:Operations Manager

**Location**:Courtenay, BC

**Employment Type**:Full Time

**Closing Date**:Until position is filled

**Hourly Wages**:$32.50-$37.50 (Based on Qualifications)

**Job Summary**

We are looking for a goal driven Emergency Management Professional to support our comprehensive Emergency Management Planning and Training program deliveries team.
Within our organization, the Operations Manager works directly with our Emergency
(HEPR) Code of Conduct and upholds our mission, vision and values.

**Responsibilities**:

- Be a collaborative team member, as well as follow direction from supervisor.
- Follow HEPR Code of Conduct.
- Support HEPR Field Staff with training for clients where applicable and needed.
- Support HEPR Field Staff during community emergency response as required.
- Ensure elevated levels of client satisfaction through excellent service.
- Manage issues arising from field staff and clients (complaints, grievances etc.).
- Market available training to clients and provide necessary information about sessions.

Page 1 of 4
**Address: Contact Info**:
206 - 1995 Cliffe Ave Marc D'Aquino
- Holistic Emergency _
- Preparedness & Response _
- Conduct client-based needs assessments and identify skills or knowledge gaps that need to be addressed.
- Design and develop training programs (outsourced and/or in-house).
- Assist in establishing training plans and schedules, designing, and developing training programs (outsourced or in-house).
- Organize and book training services with clients.
- Support field staff with travel arrangements and preparations of materials for training deliveries.
- Support field staff check-ins afterhours on a rotational basis.
- Assist with on-call support program for clients.
- Prepare and order educational aids and materials.
- Gather, document and file feedback from trainers and trainees after educational sessions.
- Partner with external stakeholders and liaise with First Nations and Government Agencies.
- Maintain updated curriculum database and training records.
- Manage and maintain in-house training facilities and equipment.
- Other duties as assigned related to emergency management.
- Place extreme value and commitment in honoring and respecting all aspects of the position and personal life.
- Be held to a higher standard than the general population.
- Be a shining example of well behavior and high performance.

**Operational Requirements**:

- Willing and able to work flexible hours if needed, including some evenings or weekends.
- Flexibility and willingness to work overtime when needed.
- Adherence to WorkSafe and Health and Safety practices.
- Report directly to a supervisor while being able to work independently.
- Maintain HEPR product knowledge through self-education and discussion with management.
- Participate in personnel performance appraisals to assess training needs.
- Support of equipment delivery and field training sessions.
- Assist with preparing and ordering educational aids and materials.
- Manage and maintain HEPR field equipment.

Page 2 of 4
**Address: Contact Info**:
206 - 1995 Cliffe Ave Marc D'Aquino
- Holistic Emergency _
- Preparedness & Response _

**Workplace Requirements**:
**Physical Demands**
- Desk and computer work with long periods of manual dexterity activities (keyboard operations, filing, administration)
- Carrying boxes, response equipment, backpacks etc.

**Mental Focus**
- Navigate complex and diverse information.
- Remain calm, professional, objective, and constructive in a dynamic environment, even when experiencing stress.
- Attention to detail with strong organizational skills.
- Adherence to established timelines, systems, and processes.
- Ability to work under pressure and focus on client/community services.
- Respond quickly to reassignment of priorities with innovation and resourcefulness.

**Qualifications**:
**Skills**
- Experience working in emergency management or related field.
- Proven successful experience in project management.
- Experience in information technology, including proficiency in MS Word, Excel,

PowerPoint and Outlook.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to work as an energetic, collaborative and dependable team player.
- Quick and effective problem-solving skills.
- Ability to adapt and learn quickly.
- Outstanding organizational skills, attention to detail, and the ability to handle multiple assignments.
- Basic mathematics and financial knowledge for working within project budgets.

Page 3 of 4
**Address: Contact Info**:
206 - 1995 Cliffe Ave Marc D'Aquino
- Holistic Emergency _
- Preparedness & Response _

**Experience**
- 3 - 5 years’ work/volunteer experience in emergency management or emergency services.
- 3 - 5 years' experience in project management.

**Education**
- Post Secondary Education in Project Management.
- A certificate or diploma in Emergency Managemen

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